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Service Appointment Coordinator

2 months ago

Baton Rouge, Louisiana, United States Price LeBlanc Full time

At Price LeBlanc, we pride ourselves on our commitment to excellence, and our motto, "Driven to Excellence," reflects our dedication to outstanding service. As we continue to grow, we recognize that the selection of new team members is vital to our success. Our goal is to consistently surpass our customers' expectations through exceptional service and satisfaction. This vision can only be achieved by bringing on board enthusiastic, results-driven, and highly skilled individuals who possess strong ethical standards, a willingness to learn, excellent communication abilities, and a proven track record of success.

Position: Service Call Center Representative

We are looking for a dependable and talented Service Call Center Representative to become part of our team. In this role, you will be tasked with delivering outstanding customer service to our clients, addressing their inquiries and concerns with professionalism and efficiency.

Key Responsibilities:

  • Respond to incoming calls and effectively manage client inquiries and concerns.
  • Coordinate service appointments and provide relevant information to clients in line with company and manufacturer protocols.
  • Accurately document client interactions and information in our customer management system.
  • Refer complex client issues to the appropriate department manager.
  • Follow up with clients to ensure their concerns have been addressed satisfactorily.
  • Maintain a positive and professional demeanor in all interactions with clients and colleagues.
  • Continuously enhance your knowledge of company products, services, and procedures to offer accurate and current information to clients.
  • Comply with all company policies, procedures, and ethical standards.
Qualifications:
  • Possession of a valid, unrestricted driver's license (must be insurable).
  • Maintain a clean and safe driving record.
  • Ability to pass pre-employment screening, including a social media check, drug screening, physical examination, background check, and Motor Vehicle Report.
  • Proficient in reading and understanding instructions and information in English.
Physical Requirements:

The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this role, the associate is frequently required to sit, use hands to handle or feel, talk, and hear, as well as stand and walk. The associate may occasionally lift and/or move up to 10 pounds. Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.

Full-time associates enjoy benefits such as medical, dental, vision, and life insurance, a company-paid Employee Assistance Program, a 401(k) retirement savings plan, paid time off, holiday pay, and company-sponsored job-related continuing education and training. Price LeBlanc is committed to equal employment opportunities for all associates, hiring, training, promoting, and compensating individuals based on personal and professional competence and potential for advancement, without regard to race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.