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Guest Services Coordinator

2 months ago

Baton Rouge, Louisiana, United States LSU Alumni Association Full time

Position Overview

We are seeking dedicated individuals for the role of Guest Services Coordinator. This full-time position includes a competitive salary and a comprehensive benefits package.

Work Schedule

Guest Services Coordinator FT - Tuesday to Saturday, 3pm to 11pm.

Guest Services Coordinator FT - Thursday to Saturday, 7am to 3pm, Sunday to Monday, 3pm to 11pm.

Key Responsibilities

The Guest Services Coordinator will play a vital role in enhancing the guest experience by delivering exceptional customer service and assisting in the training of front desk personnel to uphold hospitality standards. Responsibilities include:

  • Managing incoming phone calls with professionalism and courtesy.
  • Welcoming guests and ensuring a positive experience throughout their stay.
  • Facilitating the check-in and check-out processes, including room assignments and key distribution.
  • Addressing guest inquiries and providing information about hotel amenities and local attractions.
  • Preparing billing statements and processing payments efficiently.
  • Resolving any billing discrepancies that may arise.
  • Maintaining accurate hotel records and assisting with group sales inquiries.
  • Cross-training with the Night Audit Manager to provide coverage as needed.
  • Supporting the Front Office Manager and assisting with reservations and sales as required.
  • Participating in LSU Alumni Association events and activities.
  • Performing additional tasks as assigned by the Supervisor.

Benefits

Our organization offers a range of benefits to ensure a rewarding work environment:

  • 401(k) plan
  • Dental and health insurance
  • Life insurance coverage
  • Paid time off
  • Vision insurance
  • A high school diploma or equivalent is required.
  • 1-2 years of experience in a hotel or office setting preferred.
  • Flexibility to work evenings, weekends, and holidays is essential.

Required Skills and Abilities

  • Strong oral and written communication skills.
  • Excellent organizational abilities.
  • Customer-focused mindset.
  • Ability to manage stress and maintain composure.
  • Attention to detail and thoroughness in tasks.

Physical Requirements

This position requires the ability to perform essential functions, including regular communication, handling objects, and standing for extended periods. Reasonable accommodations may be made for individuals with disabilities.