Customer Service Representative
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Relations Representative at Drew Dileo - State Farm Agent. As a key member of our agency, you will play a vital role in generating exceptional client experiences that drive business growth.
Key Responsibilities- Establish and Maintain Customer Relationships
- Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Follow up with customers as needed to ensure satisfaction and resolve any issues.
- Provide Exceptional Customer Service
- Respond promptly and accurately to customer inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options and provide personalized recommendations.
- Collaborate with Agency Team Members
- Work closely with other agency team members to coordinate and deliver exceptional customer experiences.
- Communicate effectively with customers and team members to ensure seamless service delivery.
- Dedicated to Customer Service
- Provide exceptional customer service and support to ensure customer satisfaction and loyalty.
- Effective Communication Skills
- Communicate clearly and effectively with customers and team members to ensure understanding and resolution of customer needs.
- Problem-Solving and Adaptability
- Proactively identify and resolve customer issues and concerns in a timely and professional manner.
- Adapt to changing customer needs and priorities to ensure exceptional service delivery.
- Competitive Compensation
- Hourly pay plus commission/bonus structure to reward exceptional performance.
- Opportunities for Growth and Development
- Opportunities for advancement and professional growth within the agency.
- Valuable Benefits Package
- Paid time off (vacation and personal/sick days).
- Health benefits to support your well-being.
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