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Front Desk Manager

1 month ago

Kissimmee, Florida, United States Marriott International Inc Full time
Job Title: Front Desk Manager

Marriott International Inc is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.

Key Responsibilities:
  • Manage day-to-day front office operations, ensuring quality, standards, and customer satisfaction.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Supervise and train front desk staff to ensure excellent customer service and efficient check-in/check-out processes.
  • Monitor and analyze financial performance, identifying areas for improvement and implementing cost-saving measures.
  • Collaborate with other departments to ensure seamless operations and excellent guest experience.
Requirements:
  • High school diploma or equivalent, with 2 years of experience in guest services, front desk, or a related field.
  • Or, 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, with no work experience required.
What We Offer:
  • Competitive salary range: $56,000 - $71,000 annually.
  • Bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, and other benefits.

Marriott International Inc is an equal opportunity employer, committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.