Front Office Assistant Manager

4 weeks ago


Kissimmee, Florida, United States Hilton Grand Vacations Full time

We are seeking a highly skilled and experienced Front Office Assistant Manager to join our team at Hilton Grand Vacations. As a key member of our resort operations team, you will be responsible for driving company success through effective incident handling, guest satisfaction, and quality assurance standards.

Key Responsibilities:

  • Effectively handle incidents and guest concerns in a timely and professional manner to ensure high levels of guest satisfaction.
  • Ensure quality assurance standards of hospitality are provided to all members, owners, and guests on property and/or via telephone.
  • Check-in arriving guests and check-out departing guests.
  • Assist Front Office Manager/Director with managing resort inventory.
  • Assist with adjustment in departmental policies and procedures.
  • Complete Front Desk accounting transactions including balancing end-of-day shift reports.
  • Maintain necessary hard copies of paperwork of daily operations, as needed.
  • Communicate with all required internal departments including PBX, Housekeeping, Engineering, and Security, as needed, via telephone and/or email.
  • Ensure all pending arrival information is accurate. Check rates and prepare for upcoming arrival packets with necessary materials and information.
  • Complete Front Desk Agent checklist.
  • Perform property and room inspections.
  • Make recommendations to management regarding development and corrective action plans.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company's success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • A minimum of one (1) year of experience in the customer service field is required.
  • A minimum of six (6) months of supervisory experience in the customer service field required.
  • Demonstrate leadership skills such as integrity, professionalism, and confidentiality
  • A courteous and professional attitude when handling upset guests and difficult situations
  • High school diploma or equivalent

We offer an excellent benefit package to our full-time Team Members that include medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



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