Front Desk Agent

5 months ago

Kissimmee, United States Melia Orlando Celebration Full time
FRONT DESK AGENT

Meli Orlando Celebration Hotel

Celebration, Florida

"The world is yours with Meli"

Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

In a company as large as your world, all that is missing is YOU.

Essential Duties:
  • Check-in and check-out hotel guests in a timely and professional manner.
  • Process all payments according to established procedures.
  • Welcome guests in a friendly, prompt and professional manner.
  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer telephones in a prompt and courteous manner.
  • Up-sell rooms when possible, to maximize hotel revenue.
  • Accurately process all credit card transactions in accordance with established procedures.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints.
  • Direct any guest requests to the appropriate departments and/or our service application.
  • Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • Book guest reservations for individuals that are requested either by phone or from within the hotel.
  • Process cancellations, revisions, and information updates on changes.
  • Perform other duties as assigned.
  • Record incoming packages, mail and promptly notify guests.
  • Be an Ambassador of our Meli Rewards loyalty program (sign up, grant benefits and redeem points).
General Duties
  • Know your work schedule and follow it with a high degree of reliability.
  • Promote and apply teamwork skills at all times.
  • Maintain a clean, neat, and orderly work area.
  • Utilize protective equipment, when applicable.
  • Promote the hotel through goodwill, courtesy, and a positive attitude.
  • Continue to learn and grow in your position.
  • Comply with hotel policies, procedures, uniform and grooming standards.
This brief job description/responsibilities and/or duties are not intended to be ALL responsibilities or qualifications of the job. EEO/M/F/D/V

Minimum Requirements:
  • Front Desk/Guest Services Agent experience at a hotel/resort preferred
  • Flexible schedule is required; must be available to work various shifts including mornings, evenings, weekends and/or holidays
  • Must be able to read, write and speak English. Other languages preferred.
  • Ability to understand guests' service needs.
  • Ability to be well organized, maintain concentration and think clearly when multi-tasking and providing service to multiple guests and/or clients within any given period of time.
  • Ability to focus on details.
  • Ability to work cohesively with co-workers as part of a team.
Only candidates with authorization to work in the U.S.A. will be considered. At this time, no monetary relocation assistance is available.

Explore our job opportunities in the USA
  • Innside New York
  • Meli Orlando Celebration


www.meliahotelsinternational.com
www.melia.com

  • Front Desk Agent

    1 day ago

    Kissimmee, United States NDM Hospitality Full time

    Hospitality, Agent, Front Desk, Hospital, Hotel

  • Resort Front Desk Director

    2 weeks ago

    Kissimmee, United States Maingate Lakeside Resort Full time

    Job Summary: Resort Front Desk DirectorAbout the Role:The Resort Front Desk Director will be responsible for overseeing front desk operations, leading a team of front desk agents, and driving results to enhance guest satisfaction. This role requires strong leadership and analytical skills to manage front desk processes and improve operational efficiency.Key...

  • Part-Time Front Desk Agent

    5 months ago

    Kissimmee, United States Margaritaville Resort Orlando Full time

    Property Description: Margaritaville Resort Orlando presents an exciting opportunity for job applicants looking to be a part of a vibrant and laid-back hospitality team. Located in the heart of Orlando, Florida, our hotel captures the spirit of the Margaritaville lifestyle, offering an oasis of relaxation and fun for our guests. As a team member, you will...

  • Front Desk Clerk

    2 weeks ago

    Kissimmee, United States Hilton Grand Vacations Full time

    Job Description HGV Now Offers Day One Team Member Benefits! What will I be doing? As a Front Desk Clerk you would be responsible for performing your position's responsibilities and driving company success through performing the following duties to the highest standards: * Ensures that every interaction with an owner or guest is a positive and memorable...

  • Supervisor Front Desk

    3 weeks ago

    Kissimmee, United States Hilton Grand Vacations, Inc. Full time

    As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: Supervise and support the Front Office daily operati Front Desk, Supervisor, Operations, Hotel

  • Supervisor Front Desk

    4 weeks ago

    Kissimmee, United States Hilton Grand Vacations, Inc. Full time

    As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: Supervise and support the Front Office daily operati Front Desk, Supervisor, Operations, Hotel

  • Supervisor Front Desk

    4 weeks ago

    Kissimmee, United States Hilton Grand Vacations, Inc. Full time

    As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: Supervise and support the Front Office daily operati Front Desk, Supervisor, Operations, Hotel Learn More

  • Front Desk and Office Coordinator

    2 weeks ago

    Kissimmee, United States XCLUSIVE LEVEL AUTO GLASS LLC Full time

    Job Title: Front Desk and Office CoordinatorXCLUSIVE LEVEL AUTO GLASS LLC seeks an experienced Front Desk and Office Coordinator to join our team. This is a full-time position that requires a high level of organization, attention to detail, and excellent communication skills. The successful candidate will be responsible for managing front desk operations,...

  • Front Desk Professional

    2 weeks ago

    Kissimmee, Florida, United States Mindful Behavioral Healthcare Full time

    Job SummaryWe are seeking a skilled and detail-oriented Front Desk Coordinator to join our team at Mindful Behavioral Healthcare. This role is responsible for providing exceptional patient service, managing front office operations, and ensuring a seamless experience for patients and visitors.

  • Supervisor Front Desk

    4 weeks ago

    Kissimmee, United States Hilton Grand Vacations Full time

    Job Description HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay!* What will I be doing? As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: * Supervise and support the Front Office daily...

  • Supervisor Front Desk

    1 week ago

    Kissimmee, United States Hilton Grand Vacations Full time

    HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay!* What will I be doing? As a Front Desk Supervisor you would be responsible for performing your position's responsibilities and driving company success through performing the following activities to the highest standards: Supervise and support the Front Office daily operations. Assist...

  • Front Desk Supervisor

    2 months ago

    Kissimmee, United States Melia Orlando Celebration Full time

    Front Desk SupervisorREPORTS TO: Hotel Manager DEPARTMENT: Front Office Meli Orlando Celebration HotelCelebration, Florida "The world is yours with Meli" Joining Meli is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And...

  • Front Desk Supervisor

    2 weeks ago

    Kissimmee, United States XCLUSIVE LEVEL AUTO GLASS LLC Full time

    Job SummaryWe are seeking a highly skilled and organized Office Manager to join our team. This individual will be responsible for providing exceptional customer service, managing front desk operations, and supporting the sales team.

  • Front Desk Clerk

    2 weeks ago

    Kissimmee, United States Hilton Grand Vacations Full time

    Job Description HGV Now Offers Day One Team Member Benefits! Now Offering Daily Pay!* In search of an individual with a friendly personality, who enjoys greeting guests first and sharing with them all the lively amenities to enjoy at our resort. What will I be doing? As a Front Desk Clerk you would be responsible for performing your position's...

  • Front Desk Operations Manager

    2 weeks ago

    Kissimmee, United States TVASTAR HOSPITALITY LLC Full time

    About the RoleThe Front Desk Operations Manager at TVASTAR HOSPITALITY LLC is responsible for ensuring the smooth operation of the front desk and switchboard.The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.Key Responsibilities:Greet guests warmly and provide guests with appropriate room assignments, room keys,...

  • Front Desk Specialist

    4 weeks ago

    Kissimmee, United States Holiday Inn Club Vacations, Inc. Full time

    Facilitates the overall experience from check-in through check-out; handling tasks such as but not limited to: inventory management, folio, collection of payments, issuing villa keys, collecting personal guests information while ensuring safety and s Front Desk, Specialist, Department Leader, Hotel, Business Services, Experience

  • Front Desk Specialist

    4 weeks ago

    Kissimmee, United States Holiday Inn Club Vacations, Inc. Full time

    Facilitates the overall experience from check-in through check-out; handling tasks such as but not limited to: inventory management, folio, collection of payments, issuing villa keys, collecting personal guests information while ensuring safety and s Front Desk, Specialist, Department Leader, Hotel, Business Services, Experience Learn More

  • Front Desk Associate

    3 weeks ago

    Kissimmee, Florida, United States Holiday Inn Club Vacations Full time

    OverviewHoliday Inn Club Vacations is a company that believes in strengthening families and creating memorable experiences for our guests. We are committed to growing our people, memberships, resorts, and guest love.SalaryThe estimated salary for this position is $15-$18 per hour, depending on location and experience.Job DescriptionWe are seeking a warm and...

  • Front Desk Administrator

    2 weeks ago

    Kissimmee, United States Avant Dental Group Full time

    **Job Summary**We are seeking a highly organized and detail-oriented Front Desk Administrator to join our team at Avant Dental Group. The successful candidate will be responsible for managing the office schedule, scheduling appointments, and maintaining accurate insurance and billing records and accounts.The ideal candidate will have excellent communication...

  • Hotel Front Desk Supervisor

    2 weeks ago

    Kissimmee, United States Delta Hotels Celebration Orlando Full time

    About the PositionDelta Hotels Celebration Orlando is seeking an experienced Front Office Operations Manager to join our team. As a key member of our management team, you will be responsible for overseeing front office operations, managing staff, and driving results.Key ResponsibilitiesOversee front office operations, ensuring seamless guest experiences and...