Lead Front Office Supervisor Position at a Luxury Vacation Club

3 weeks ago


Kissimmee, Florida, United States Hilton Grand Vacations Full time

Hilton Grand Vacations is a pioneering leader in the vacation ownership industry, renowned for its unwavering commitment to innovation, quality, and sustained growth. Our company culture is built around the core values of our dedicated Team Members.

Overview

We are seeking an exceptional individual to fill the role of Front Office Manager at our stunning luxury vacation club. This is an extraordinary opportunity to join a dynamic team that strives to provide exceptional experiences for our members and guests in a breathtaking environment.

Job Description

As a Front Office Manager at Hilton Grand Vacations, you will be responsible for delivering efficient check-in and check-out services, coordinating front-office activities, and maintaining a positive work environment. Your key responsibilities will include:

  • Staffing and Performance Management
  • Room Inventory Management
  • Leading the Front Desk Team
  • Guest and Owner Satisfaction
  • Collaborative Work Environment

Benefits

We offer a comprehensive compensation package, including an estimated salary of $**$65,000 - $85,000** per year, depending on experience, as well as a range of benefits that make us a standout employer in the industry. These include:

  • Recognition Programs and Rewards
  • Discounted Hotel Rates
  • 401(k) Program with Company Match
  • Paid Time Off and Sick Leave
  • Employee Stock Purchase Program
  • Tuition Reimbursement

Requirements

To be successful in this role, you will need to possess a minimum of 1 year of customer service experience and 2 years of supervisory experience in the customer service field. You should also demonstrate strong leadership skills, a courteous and professional attitude, and a high school diploma or equivalent. It would be advantageous to have knowledge of how Housekeeping and Front Office departments work together.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



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