Hotel Front Desk Representative

1 month ago


Kissimmee, United States Delta Hotels Celebration Orlando Full time
Job Summary

We are seeking a highly skilled and professional Hotel Front Desk Agent to provide exceptional service to our guests at Delta Hotels Celebration Orlando. The ideal candidate will possess excellent communication skills, a strong work ethic, and a commitment to guest satisfaction.

Key Responsibilities:
  • Manage guest information and ensure accuracy
  • Field customer complaints and resolve issues promptly
  • Provide warm welcomes, check-ins, and check-outs, ensuring correct keys and room numbers
  • Collaborate with housekeeping staff to ensure rooms are ready for new guests
  • Answer incoming calls and respond to guest inquiries regarding room bookings, rates, amenities, and special requests
Requirements:
  • Excellent communication and interpersonal skills
  • Previous experience in hospitality or a related field
  • High school diploma or equivalent
  • Proficiency in Microsoft Office and reservation management systems
About Delta Hotels Celebration Orlando

Located near Walt Disney World, our resort offers a tranquil atmosphere and convenient access to major theme parks and ESPN Wide World of Sports. Enjoy complimentary shuttle services to Walt Disney World and Universal Studios.



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