Full Time Front Desk Clerk

2 months ago

Kissimmee, United States Hilton Grand Vacations Full time
Work for a winning team that now offers Day One Benefits for Team Members and Daily Pay* Year-round position.

At Hilton Grand Vacations, our goal is to make someone's day, every day. We work in an exciting and positive environment where we help our guests enjoy life at its best by sending them to new corners of the world and giving them more time to reconnect. Join a company where helping people get away helps you get ahead and see just how far you can go. We at HGV will help you reach your goals and build your future

We are looking for a Front Desk Clerk to join our team We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres. We encourage you to join our service-oriented family that strives to provide exceptional experiences for our members and guests every day surrounded by lush landscapes and a beautifully manicured golf course. Join in the fun and be part of a team that makes a difference in the lives of those we serve as well as the communities we are a part of. Located near all major attractions and with tons to offer our members and guests, this is definitely the place to be if you want to grow your career and learn from a consummate group of professionals that strive for excellence.

Here's why you will love it here:

  • Recognition Programs and Rewards
  • Excellent health care options, including medical, dental, and vision
  • A people-first culture
  • Travel Discounts Program
  • Generous Paid Vacation Program
  • Employee Assistance Program that supports your physical and mental well-being
  • Numerous learning and advancement opportunities
  • And more
Main Responsibilities:
  • Check in and out Owners and Guests
  • Respond to guests' requests.
  • Assists guests with reservations or changes.
  • Generates invoices and collects payments.
  • Maintains safety deposit boxes.
  • Receives housekeeping and maintenance requests or work orders and contacts accurate departmental personnel.
  • Work as a team with co-workers to complete checklists and daily duties.
  • Prepares and consistently restocks the front desk with supplies.
  • Other duties as requested by your leader.
Job Details: For this position, a flexible schedule may be required to accommodate business needs.

What are we looking for:
  • Prior customer service experience.
  • Prior front desk experience, preferred.
  • A professional demeanor.
  • Proficient in the English language, both verbally and in writing.
  • Ability to multi-task responsibilities and prioritize.
  • Flexibility to adapt to schedule changes and cover shifts on short notice to meet business demands.
  • Anticipates customer needs and thinks about how work impacts customers
  • Builds confidence in self and others with honest and diligent interactions.
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we've received is the continued loyalty of our Owners, Members and Guests. We've also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
  • Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to the collective bargaining agreement.


We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

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