Assistant Front Desk Manager

1 week ago


Kissimmee, United States Marriott International Inc Full time
Job Description

JOB SUMMARY

Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and administrative responsibilities.

CANDIDATE PROFILE

Education and Experience

•High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

OR

•2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Management of Front Desk Team

•Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

•Encourages and building mutual trust, respect, and cooperation among team members.

•Serves as a role model to demonstrate appropriate behaviors.

•Understands employee positions well enough to perform duties in employees' absence.

•Handles employee questions and concerns.

•Supports all areas of the Front Office in the absence of the Front Office or Front Desk Manager.

•Supports daily Front Desk shift operations.

Supporting Progress Toward Guest Services and Front Desk Goals

•Supports day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

•Develops specific goals and plans to prioritize, organize, and accomplish your work.

•Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

•Participates in department meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results.

•Strives to improve service performance.

•Observes staffing levels to ensure that guest service, operational needs and financial objectives are met.

•Supports training of staff on adherence to all credit policies and procedures to reduce bad debts and rebates.

•Supports same day selling procedures to maximize room revenue and property occupancy.

•Understands the impact of Front Desk operations on the overall property financial goals and objectives.

Ensuring Exceptional Customer Service

•Provides services that are above and beyond for customer satisfaction and retention.

•Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

•Sets a positive example for guest relations.

•Encourages employees to provide excellent customer service within guidelines.

•Handles guest problems and complaints seeking assistance from supervisor as necessary.

•Interacts with guests to obtain feedback on product quality and service levels.

Supporting Projects and Policies

•Supports implementation of customer recognition/service programs, communicating and ensuring the process.

•Assists in the review of comment cards and guest satisfaction results with employees.

•Ensures employees have the proper supplies and uniforms.

•Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and aid in problem resolution.

Supporting Handling of Human Resource Activities

•Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

•Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.

•Provides feedback to individuals based on observation of service behaviors.

•Participates in an ongoing employee recognition program.

•Supports training when appropriate.

•Participates in the employee performance appraisal process.

Additional Responsibilities

•Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

•Analyzes information and evaluating results to choose the best solution and solve problems.

•Informs and/or updating the executives, the peers and the subordinates on relevant information in a timely manner.

•Performs all duties at the Front Desk as necessary.

•Understands the functions of the Bell Staff, Switchboard and Concierge/Guest Services operations.

•Complies with loss prevention policies and procedures.

The hourly pay range for this position is $24.04 to $26.92. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Why have less when you can have MORE - all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel-offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
  • Front Desk Manager

    2 weeks ago


    Kissimmee, Florida, United States Marriott Full time

    Job SummaryWe are seeking a highly skilled and experienced Front Desk Manager to join our team at Gaylord Palms Resort & Convention Center. As a key member of our Front Office team, you will be responsible for administering front office functions and supervising staff on a daily basis.Key ResponsibilitiesAssist the Front Office Manager in overseeing front...

  • Front Desk Manager

    2 months ago


    Kissimmee, United States Marriott Full time

    Additional Information Bonus Eligible Job Number 24156939 Job Category Rooms & Guest Services Operations Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in...

  • Front Desk Manager

    2 weeks ago


    Kissimmee, United States Marriott Full time

    Additional Information Bonus Eligible Job Number 24156939 Job Category Rooms & Guest Services Operations Location Gaylord Palms Resort & Convention Center, 6000 W. Osceola Parkway, Kissimmee, Florida, United States Schedule Full-Time Located Remotely? N Relocation? N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front...

  • Front Desk Manager

    2 weeks ago


    Kissimmee, Florida, United States Marriott International Inc Full time

    Job Title: Front Desk ManagerMarriott International Inc is seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our front office team, you will be responsible for ensuring exceptional customer service and maximizing financial performance.Key Responsibilities:Manage day-to-day front office operations, ensuring...

  • Front Desk Manager

    5 days ago


    Kissimmee, Florida, United States Marriott Full time

    Job SummaryAs a Front Desk Manager at Marriott, you will be responsible for assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis. This includes managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.Key ResponsibilitiesDevelops...


  • Kissimmee, Florida, United States Marriott Full time

    Job SummaryAs a Front Desk Manager at Marriott, you will be responsible for overseeing the daily operations of the front desk, ensuring exceptional customer service, and leading a team of front desk staff. This is an exciting opportunity to join a dynamic team and contribute to the success of our hotel.Key ResponsibilitiesManage the front desk team,...

  • Front Desk Supervisor

    1 month ago


    Kissimmee, Florida, United States Westgate Resorts Full time

    Job Title: Front Desk SupervisorWestgate Resorts is seeking a skilled Front Desk Supervisor to lead our front desk team and ensure every guest's journey begins and ends with a positive and memorable impression of our resort.Key Responsibilities:Supervise and train front desk agents to deliver top-notch customer service and operational excellence.Handle guest...


  • Kissimmee, United States Maingate Lakeside Resort Full time

    Job OverviewWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Maingate Lakeside Resort & Millennium. As a key member of our front office operations, you will play a vital role in ensuring the smooth and efficient management of our front desk, reservations, and night audit functions.As a Front Desk Supervisor, you will...


  • Kissimmee, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Front Desk Manager at Marriott International Inc, you will play a vital role in ensuring the smooth operation of our front office functions. You will supervise staff on a daily basis, directing and working with managers and employees to carry out procedures that guarantee an efficient check-in and check-out process. Your goal will be to...


  • Kissimmee, Florida, United States Marriott International Inc Full time

    Job SummaryAs a Front Desk Manager at Marriott International Inc, you will be responsible for administering front office functions and supervising staff on a daily basis. The Front Office Manager will direct and work with managers and employees to carry out procedures ensuring an efficient check-in and check-out process. Ensuring guest and employee...

  • Front Desk Associate

    1 month ago


    Kissimmee, Florida, United States Daily Management Inc Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Daily Management Inc. As a Front Desk Clerk, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out experience, and maintaining a clean and organized front desk area.Key ResponsibilitiesProvide top-notch...


  • Kissimmee, United States Maingate Lakeside Resort Full time

    Job SummaryThe Front Office Supervisor plays a crucial role in ensuring the efficient management of the front office operations at Maingate Lakeside Resort. This includes overseeing the Front Desk, Reservations, and Night Audit teams to maintain high standards of service and quality. The ideal candidate will have a proven track record of leadership and...

  • Front Desk Supervisor

    2 weeks ago


    Kissimmee, Florida, United States Westgate Resorts Full time

    Job Title: Front Desk SupervisorWestgate Resorts is seeking a skilled Front Desk Supervisor to lead our front desk team and ensure every guest's journey begins and ends with a positive and memorable impression of our resort.Key Responsibilities:Supervise and train front desk agents to deliver top-notch customer service and operational excellence.Handle guest...

  • Front Desk Supervisor

    3 months ago


    Kissimmee, United States Westgate Resorts & Spa Full time

    As a Front Desk Supervisor, you will lead our front desk team to ensure every guest's journey begins and ends with a positive and memorable impression of our resort. Supervise and train front desk agents to deliver top-notch customer service and oper Front Desk, Supervisor, Operations, Hotel


  • Kissimmee, Florida, United States Westgate Resorts Full time

    Job OverviewWestgate Resorts is seeking a highly skilled Front Desk Supervisor to lead our front desk team and ensure every guest's journey begins and ends with a positive and memorable impression of our resort.Key ResponsibilitiesSupervise and train front desk agents to deliver top-notch customer service and operational excellence.Handle guest inquiries,...


  • Kissimmee, Florida, United States Westgate Resorts Full time

    Westgate Towers Resort is seeking a skilled Front Desk Supervisor to lead our front desk team and deliver exceptional guest experiences. As a key member of our hospitality team, you will be responsible for supervising and training front desk agents to provide top-notch customer service and operational excellence.**Key Responsibilities:*** Supervise and train...


  • Kissimmee, Florida, United States Melia Orlando Celebration Full time

    Front Desk Agent Job DescriptionMeli Orlando Celebration Hotel is seeking a skilled and friendly Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth and enjoyable stay.Key Responsibilities:Guest Check-in and Check-out: Process guest...

  • Front Desk Agent

    2 weeks ago


    Kissimmee, United States Westgate Resorts & Spa Full time

    As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. As a Front Desk Agent, you will:Greet, register, and assign rooms to guests durin Front Desk, Agent, Reservations, Hotel

  • Front Desk Agent

    6 months ago


    Kissimmee, United States Westgate Resorts & Spa Full time

    As a Front Desk Agent, you are an ambassador of hospitality, ensuring that every guest's journey begins and ends with a positive and memorable impression of our resort. As a Front Desk Agent, you will:Greet, register, and assign rooms to guests. Issu Front Desk, Agent, Reservations, Hotel

  • Front Desk Agent

    1 month ago


    Kissimmee, Florida, United States Margaritaville Resort Orlando Full time

    Front Desk AgentMargaritaville Resort Orlando is seeking a highly motivated and customer-focused Front Desk Agent to join our dynamic team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and creating memorable experiences.Responsibilities:Guest Check-in/Check-out: Efficiently handle check-in and...