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Help Desk Specialist

2 months ago


Harrisburg, Pennsylvania, United States Software Technology Inc. Full time
Job Description

We are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team at Software Technology Inc.

Key Responsibilities:

  • Provide exceptional customer service and support to users with limited knowledge of computers, software, hardware, and systems.
  • Utilize call tracking and ticketing software to efficiently manage and resolve issues.
  • Administer basic User & Security Group Active Directory and troubleshoot Office 365 within a network environment.
  • Collaborate with internal teams to ensure seamless support and resolution of technical issues.
  • Stay up-to-date with the latest Microsoft-based operating systems and Office 365 features.

Requirements:

  • 1+ years of experience in IT Service Desk and/or Call Center environments.
  • Excellent communication and organizational skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.