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Help Desk Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Help Desk Specialist to join our team at Software Technology Inc.
Key Responsibilities:
- Provide exceptional customer service and support to users with limited knowledge of computers, software, hardware, and systems.
- Utilize call tracking and ticketing software to efficiently manage and resolve issues.
- Administer basic User & Security Group Active Directory and troubleshoot Office 365 within a network environment.
- Collaborate with internal teams to ensure seamless support and resolution of technical issues.
- Stay up-to-date with the latest Microsoft-based operating systems and Office 365 features.
Requirements:
- 1+ years of experience in IT Service Desk and/or Call Center environments.
- Excellent communication and organizational skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.