IT Infrastructure Specialist

8 hours ago


Harrisburg, Pennsylvania, United States Crescens Full time
Job Title:
IT Infrastructure Specialist

Location:
Harrisburg, PA

Duration: 7+ Months

Work will be onsite until individual becomes familiar with job. This is Hybrid Role based

Interview will be in person

Work Hours Mon. - Fri.

8:00 AM - 4 PM (37.5 hours wk)


Job Description:
As an IT Infrastructure Specialist, you will be responsible for coordinating and communicating with various stakeholders to ensure the smooth operation of our statewide technical assistance program. You will work closely with other BIT staff to increase familiarity with their functions and how they support computer use throughout the supported agencies. Your duties will include administering network security, adding/changing/deleting user accounts, passwords, and account lockouts, as well as performing machine security patch and virus software upgrades. You will also be responsible for coordinating IT asset replacements, upgrades, and enhancements schedules, and developing, documenting, and initiating processes that involve IT asset installations, relocations, and changes. Additionally, you will respond to Service Desk tickets requiring Level 2 asset management attention, process ServiceNow updates and reconciliations identified through physical inventory reports returned from the field, and provide level 2 troubleshooting and highly technical problem resolution related to PC hardware, software, and peripherals. You will utilize ServiceNow to identify, track, and resolve issues, and create documentation for technical staff and end users. You will also image and configure laptop and desktop hardware, create objects in SCCM and AD for devices needing to be imaged, post image AD OU verification, verify drivers are correct, test images for accuracy on new hardware, and perform manual bios changes. You will also update documentation changes during the imaging process and submit to Systems Management Supervisor for approval. Familiarity with video conferencing platforms, conference room VC setups, and troubleshooting is also required.

Skills:
IT Infrastructure, Network Security, System Administration, 4 year college degree or equivalent

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