Network Support Specialist
3 days ago
Network Support Specialist
Location:
On-Site
Duration:
7 Months
Schedule:
3 overnight shifts (Mon, Tues, Thurs)
Job Description:
We are seeking a skilled Network Support Specialist to provide first-line technical support for our network operations. The ideal candidate will monitor network performance, troubleshoot issues, and collaborate with IT staff to ensure prompt issue resolution.
Key Responsibilities:
Provide technical support by answering calls, troubleshooting, and escalating tickets.
Monitor network performance using tools like SolarWinds.
Respond to outages, system failures, and escalate unresolved issues.
Communicate updates and ensure strong customer service.
Assist with disaster recovery and routine tasks.
Required Skills:
Excellent communication and phone skills.
Strong troubleshooting and organizational abilities.
Experience with incident management and ticketing systems.
Preferred Experience:
2+ years in systems administration, help desk, or call center support.
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