Front Desk Associate

3 weeks ago


Harrisburg, Pennsylvania, United States Crunch Fitness Full time
Job Summary:

The Front Desk Associate will play a vital role in ensuring the smooth and efficient operational procedures within the Front Desk department, enabling the club to provide the highest level of customer service. This individual will demonstrate an aptitude and command of all company-wide policies and initiatives to ensure the integrity of the Crunch brand.

Key Responsibilities:
  • Membership Sales: Meet and exceed sales targets by promoting membership packages and services to potential clients.
  • Member Check-in: Greet all members and guests with a smile and wish them well as they exit the club, ensuring a welcoming atmosphere.
  • Facilitate Communication: Check in all members and guests in accordance with company procedures, and facilitate any messages on club software at member check-in.
  • Phone and Email Management: Answer phones in a courteous, helpful, and professional manner, and respond to emails in a timely and efficient manner.
  • Special Events: Communicate special events to members and guests, ensuring they are aware of upcoming activities and promotions.
  • Member Requests: Facilitate all member requests or forward to a manager, ensuring prompt and efficient resolution.
  • Professional Disposition: Maintain a professional disposition at all times, providing exceptional customer service and representing the Crunch brand.
  • Retail Sales: Sell retail products, including merchandise and services, to members and guests.
  • Scheduling: Schedule member services, tanning, hydro-massage, and other activities, ensuring seamless and efficient operations.
  • Payment Processing: Facilitate payment of member services in accordance with company procedures, ensuring accurate and timely processing.
  • Club Knowledge: Maintain a thorough knowledge of the club facility, services, and schedules, providing expert advice and guidance to members and guests.
  • Work Area Maintenance: Maintain a clean and organized work area, ensuring a safe and welcoming environment for members and guests.
  • Additional Responsibilities: Assist in all projects as delegated by club management, and follow all policies and procedures in the Employee Handbook.

Crunch Fitness is a dynamic and fast-paced environment that requires a motivated and enthusiastic individual to join our team. If you are passionate about health and fitness, and enjoy working in a team-oriented setting, we encourage you to apply for this exciting opportunity.


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