IT Evening Support Specialist

4 weeks ago


Harrisburg, Pennsylvania, United States State of Pennsylvania Full time
Job Summary

We are seeking an experienced IT Support Specialist to join our team in the Health and Human Services (HHS) IT Delivery Center. The successful candidate will provide end-to-end IT services to all staff in the Department of Human Services (DHS), the Department of Health (DOH), the Department of Drug and Alcohol Programs (DDAP), and the Pennsylvania Department of Aging (PDA).

Key Responsibilities
  • Provide first contact technical support to users for desktop hardware, software, and network communication related issues.
  • Document call information, monitor issues to ensure timely resolution, and analyze and resolve inter-connectivity issues.
  • Provide technical assistance via phone calls to the Service Desk and/or email notifications from internal and external customers.
  • Work collaboratively with other teams to resolve complex technical issues.
Requirements
  • One year of experience as an Information Technology Trainee or Information Technology Technician.
  • Three years of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services.
  • One year of information technology experience in applications development or applications maintenance, networking or desktop services, web site development or web site design, or other information technology support/administration services, and an associate's degree in any information technology field.
  • An equivalent combination of experience and training.
Preferred Qualifications
  • Experience working in a help desk or service desk environment.
  • Knowledge of IT service management frameworks and methodologies.
  • Experience with IT service desk software and tools.
What We Offer
  • A comprehensive benefits package, including health coverage, vision, dental, and wellness programs.
  • Competitive wages and opportunities for professional growth and development.
  • A dynamic and supportive work environment.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.



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