Wholesale Account Representative

5 days ago

Bethesda, Maryland, United States Culta Full time
Job Title: Wholesale Account Representative

CULTA is seeking a highly motivated and experienced Wholesale Account Representative to join our team. As a Wholesale Account Representative, you will be responsible for managing multiple wholesale accounts, developing positive working relationships with clients, and driving client retention and growth.

Key Responsibilities:
  • Manage multiple accounts and develop positive working relationships with all customer touch points.
  • Drive client retention, upsells, and client satisfaction.
  • Work closely with Account Managers on day-to-day operational processes.
  • Partner with internal cross-functional teams to understand customer goals and key performance metrics and exceed those goals.
  • Leverage technical tools and quantitative data to manage client success while keeping high customer satisfaction.
  • Prepare insights around reporting, including analysis and research.
  • Work closely with Finance on billing setup and invoicing.
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
  • Provide input on new processes and workflows as needed.
Requirements:
  • 3+ years' experience in Customer Success and/or Account Management.
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
  • Confident communication (written and oral) skills and a demonstrated ability to work collaboratively with all levels of internal and external organizations.
  • A focus on relationships, able to gain trust through communication, expectation setting, and completion of planned deliverables.
  • Business acumen, sound decision making, analytical, and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships.
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks.
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations.
  • Passion about business and dissatisfaction with status quo - always thinking of ways to improve/grow assigned clients.
  • Bachelor's Degree preferred in appropriate field of study or equivalent work experience.
  • Strong analytical skills.
  • Demonstrated ability to work independently and remain motivated.
  • Working knowledge of computers and Microsoft Office suite of services.
  • Dynamic personality able to effectively engage and influence a variety of audiences at all levels of a business.
  • Ability to work onsite as needed.
  • Must be customer service oriented.
CULTA's Benefits:
  • Generous Paid time off (PTO) including 6 paid holidays per year.
  • Medical Insurance which includes prescription drug coverage (for full-time employees).
  • Dental Insurance (for full-time employees).
  • Vision Insurance (for full-time employees).
  • Health Saving Accounts (HSA) (for full-time employees).
  • Company-paid Short-Term and Long Term Disability (for full-time employees).
  • 401k with a company match.
  • Employee Assistance Program (EAP).
  • Employee referral program.
  • Product discounts for qualifying employees.
  • Casual dress code and a culture to brag about.
  • Training and career advancement.

CULTA is an Equal Opportunity Employer. We strive to develop a team that represents a variety of backgrounds, perspectives, and skill sets. We are committed to creating an inclusive environment for all employees and believe that diverse teams translate to diverse ideas and company growth.

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