Customer Service Representative

23 hours ago


Bethesda, Maryland, United States Presidential Bank Full time
Customer Service Representative Job Description

The Customer Service Representative position at Presidential Bank is a key role in delivering exceptional customer experiences. As a member of our team, you will be responsible for providing timely and accurate responses to customer inquiries, resolving issues, and promoting our products and services.

Key Responsibilities:
  • Respond to customer inquiries via telephone, email, and online channels
  • Resolve customer complaints and issues in a professional and courteous manner
  • Process customer account openings, closings, and maintenance requests
  • Provide product and service information to customers
  • Cross-sell and upsell products and services to customers
  • Collect and review service level tracking documentation
  • Meet daily tasks and deadlines
Requirements:
  • High school diploma or equivalent
  • At least 3 years of experience in retail banking, call center, or electronic services
  • Proficient in PC and office software
  • Strong customer service skills
  • Familiarity with bank core operating systems and telephone systems
What We Offer:

Presidential Bank offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.



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