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Customer Support Representative

2 months ago

Bethesda, Maryland, United States Rapid Finance Full time
Customer Support Representative

Company Overview

Rapid Finance stands at the forefront of providing innovative financing solutions tailored for small to medium-sized enterprises across the United States. Our mission is to empower businesses by facilitating access to essential working capital, enabling them to reach their aspirations.

Job Role

We are in search of a Customer Support Representative dedicated to delivering exceptional assistance and account management to our merchants and partners. Key responsibilities encompass addressing client inquiries, managing transactions, and resolving issues efficiently.

Location

This role is situated within our corporate office.

Requirements

  • Preferred advanced degree
  • At least 2 years of experience in customer service
  • Bilingual in Spanish is a plus
  • Experience in the financial services sector is advantageous
  • Proficiency in MS Excel and Outlook is essential

Key Responsibilities

  • Deliver high-quality client service through phone and email communications
  • Maintain accurate client records and monitor account activities
  • Work collaboratively with internal teams to enhance client satisfaction
  • Inform clients about the services we provide
  • Effectively communicate with management and external partners

What We Offer

At Rapid Finance, we prioritize our employees' well-being by offering a comprehensive benefits package that includes employer-matched 401(k), health, dental, and vision insurance, tuition reimbursement, and more. We are committed to fostering a diverse workplace and are proud to be an Equal Opportunity Employer.