Client Service Representative

3 days ago

Bethesda, Maryland, United States Rapid Finance Full time
About Our Company

Rapid Finance is a leading provider of alternative financing solutions for small and mid-sized businesses. We empower entrepreneurs to achieve their goals and reach new heights by providing access to working capital.

About the Opportunity

We are seeking a Client Service Specialist to join our team. As a key member of our client-facing team, you will provide exceptional support and account management to our merchants and partners. Your primary responsibilities will include:

  • Providing quality client service via phone and email, processing transactions accurately, and resolving issues to streamline our internal funding process.
  • Maintaining and updating client information, faxing or emailing account statements, reviewing account activity, and interacting with banks and merchant credit card processors.
  • Fielding inbound calls, handling requests or re-routing calls as required, checking voice mails, and returning calls in a timely fashion.
  • Working closely with the Sales, Processing, Underwriting, and other teams to ensure transparency of advances and finding the best solution for our clients.
  • Accurately educating clients about our services and additional Rapid Finance products.
  • Maintaining open lines of communication with management on problem areas or escalated issues.
  • Working closely with our third-party bank on account management for our clients.
About You

We are looking for a highly skilled and motivated individual with:

  • Advanced degree beyond high school diploma preferred.
  • Minimum 2 years of experience as a Client Service Representative in a high call volume environment.
  • Bilingual in Spanish is desired but not required.
  • Financial services industry experience is desired but not required.
  • Excellent client service and relationship skills.
  • Proficient computer operating skills and proven experience with MS Excel and Outlook.
  • The ability to multitask and navigate through multiple screens.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for growth and development. Our company is committed to creating a diverse and inclusive work environment, and we are proud to be an Equal Opportunity/Affirmative Action Employer.

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