IT Service Desk Administrator
1 week ago
Insight Global is seeking a highly skilled IT Service Desk Administrator to join their team in New Orleans, LA. The successful candidate will provide advanced technical support to end-users, troubleshoot complex issues, and collaborate with IT Operations to resolve incidents.
Key Responsibilities:
- Provide technical support to end-users via phone, email, and in-person
- Troubleshoot complex technical issues, including software, hardware, and network problems
- Collaborate with IT Operations to resolve incidents and implement root cause analysis
- Communicate effectively with end-users, IT staff, and management to ensure seamless support
- Stay up-to-date with the latest technology trends and advancements
Requirements:
- 5+ years of experience in technical support or a related field
- Familiarity with Microsoft Technologies and Cisco Meraki Hardware
- Valid driver's license and acceptable driving record
- CompTIA A+ and Network+ certifications preferred
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- A diverse and inclusive work environment
Insight Global is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.
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