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Customer Service Engineer
1 month ago
IT Concepts, Inc. (ITC) is seeking an experienced Customer Service Engineer (System Administrator) to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.
Job SummaryThe Customer Service Engineer will provide comprehensive onsite and remote support to IT customers across all VA Administrations and special program offices, including direct support of over 340,000 VA employees and thousands of contractors who use government-furnished IT equipment and infrastructure.
Key Responsibilities- Provide technical support and troubleshooting for computer systems and equipment
- Assist in delivering both remote and desk-side technical support, responding to IT support tickets, and performing diagnostic and repair activities on both hardware and software components
- Assist in setting up and maintaining user accounts, interfacing with other software applications, compiling reports, and responding to customer requests
- Assist in the maintenance of Active Directory and other system accounts, support connectivity and client applications, and assist in the configuration and support of local and wide area network services
- Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes
- Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
- 2+ years of relevant experience
- 8 years of additional relevant experience may be substituted for education
- Experience in conducting routine system administration tasks and logging data in system admin logs
- Knowledge on a number of debugging protocols and processes
- Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment
- Possessing the physical capability to handle demanding tasks such as lifting equipment up to 50 pounds and navigating through facility spaces to access and repair equipment
- US Citizen or Green card holder
- Willing and able to get a Public Trust Suitability clearance
IT Concepts, Inc. offers a competitive benefits package, including medical, dental, and vision insurance, identity theft protection, legal resources coverage, and a 401(k) plan. ITC Health benefits have a $0 premium for certain plans for eligible employees.
We invest in our employees - every employee is eligible for education reimbursement for certifications, degrees, or professional development. Reimbursement amounts may fluctuate due to IRS limitations.
We work hard, we play hard. ITC is committed to incorporating fun into every day. We dedicate funds for activities - virtual and in-person - e.g., we host happy hours, holiday events, fitness & wellness events, and annual celebrations.
AAEO & VEVRAA
ITC is an Affirmative Action/Equal Opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. As such, any personnel decisions (hire, promotion, job status, etc.) on applicants and/or employees are based on merit, qualifications, competence, and business needs, not on race, color, citizenship status, national origin, ancestry, sexual orientation, gender identity, age, religion, creed, physical or mental disability, pregnancy, childbirth or related medical condition, genetic information of the employee or family member of the employee, marital status, veteran status, political affiliation, or any other factor protected by federal, state or local law.
ITC maintains a strong commitment to compliance with VEVRAA and other applicable federal, state, and local laws governing equal employment opportunity. We have developed comprehensive policies and procedures to ensure our hiring practices align with these requirements.
We encourage protected veterans to self-identify during the application process. This information is strictly confidential and will only be used for reporting and compliance purposes as required by law. Providing this information is voluntary, and it will not impact your eligibility for employment.
Our commitment to equal employment opportunity extends beyond legal compliance. We are dedicated to fostering an inclusive workplace where all employees, including protected veterans, are treated with dignity, respect, and fairness.
