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IT Service Desk Specialist

2 months ago

New Orleans, Louisiana, United States Insight Global Full time
IT Service Desk Administrator

Insight Global is seeking a skilled IT Service Desk Administrator to join our team in St. Rose, LA. As a key member of our IT team, you will be responsible for providing advanced technical support to our clients and ensuring the smooth operation of our IT systems.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and in-person
  • Escalate complex issues to senior technicians and IT operations teams
  • Collaborate with IT operations teams to resolve incidents and improve system performance
  • Develop and maintain knowledge base articles and documentation
  • Participate in on-call rotations and provide after-hours support as needed

Requirements:

  • 5+ years of experience in IT support or a related field
  • CompTIA A+ and/or Network+ certifications preferred
  • Bachelor's degree in Information Technology or a related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

About Insight Global:

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters.

We are committed to providing a safe and healthy work environment for all employees. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to.

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