Customer Service Engineer

7 days ago


New Orleans, Louisiana, United States IT Concepts Full time
Job Title: Customer Service Engineer

IT Concepts is seeking an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States.

Job Summary:

The Customer Service Engineer will provide technical support to our government customers, ensuring optimal operation and user satisfaction. This role requires strong communication and problem-solving skills, as well as experience in conducting routine system administration tasks and logging data in system admin logs.

Responsibilities:
  • Provide technical support to government customers, responding to IT support tickets and performing diagnostic and repair activities on both hardware and software components.
  • Assist in delivering both remote and desk-side technical support, setting up and maintaining user accounts, and interfacing with other software applications.
  • Monitor open tickets in VA's ServiceNow customer incident ticketing system to ensure adherence to business processes.
  • Utilize debugging protocols and processes to troubleshoot problems and issues identified by customers.
Requirements:
  • Bachelor's degree in computer science, electronics engineering, or other engineering or technical discipline.
  • 2+ years of relevant experience.
  • 8 years of additional relevant experience may be substituted for education.
  • Experience in conducting routine system administration tasks and logging data in system admin logs.
  • Knowledge on a number of debugging protocols and processes.
  • Adept knowledge in IT principles and practices, proficiency with Microsoft Office applications, and a basic understanding of system administration in a Windows environment.
Clearance Requirement:
  • US Citizen or Green card holder.
  • Willing and able to get a Public Trust Suitability clearance.
Benefits:

IT Concepts offers a competitive benefits package, including medical, dental, and vision insurance, identity theft protection, legal resources coverage, and a 401(k) plan. We also offer education reimbursement for certifications, degrees, or professional development.

We are an equal opportunity employer and a VEVRAA (Vietnam Era Veterans' Readjustment Assistance Act) Federal Contractor. We are committed to fostering an inclusive workplace where all employees are treated with dignity, respect, and fairness.



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