Account Manager, Customer Portfolio Specialist

3 days ago


Grand Rapids, Minnesota, United States IFS Full time
About the Role

We are seeking a highly skilled Renewal and Sales Executive to join our team at IFS. In this role, you will be responsible for ensuring the timely and successful renewal of software contracts for assigned territories.

As a key member of our sales team, you will identify and qualify potential customer opportunities through various methods, including email campaigns, one-to-one customer conversations, and social media platforms. You will proactively engage with customers to address concerns, answer questions, and provide quotations and renewal motivations.

Your primary goal will be to negotiate renewal agreements, including uplifts, up-sells, and contract alignment with current usage requirements. You will also collaborate with Install Base Sales Representatives and cross-functional teams to achieve sales targets and exchange valuable customer insights.

To succeed in this role, you must have excellent organizational skills, attention to detail, and the ability to manage multiple priorities while meeting deadlines. Strong communication and presentation skills are essential, as well as the ability to confidently interact with senior leaders.

Key Responsibilities:

  • Ensure timely and successful renewal of software contracts
  • Identify and qualify potential customer opportunities
  • Proactively engage with customers to address concerns and provide quotations
  • Negotiate renewal agreements, including uplifts and up-sells
  • Collaborate with sales teams to achieve sales targets

Requirements:

  • 3+ years' experience in business development, renewals, sales, or account management
  • Strong sales track record or meeting and exceeding quota
  • Excellent English language skills
  • Ability to work well in high-pressure situations

What We Offer:

  • Salary Range: $100,000 - $120,000 plus 100% variable
  • Flexible paid time off, including sick and holiday leave
  • Medical, dental, and vision insurance
  • 401K with company contribution
  • Flexible spending accounts
  • Life insurance and disability benefits
  • Tuition assistance
  • Community involvement and volunteering events


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