Implementation Expert for Dispute Management

4 days ago


Grand Rapids, Minnesota, United States Accertify Full time
About the Job:

Accertify is seeking an experienced Chargeback Implementation Specialist to join our team. As a key member of our Dispute Management team, you will be responsible for implementing solutions for our clients using our platform.

Responsibilities:
  • Solution Implementation: Implement customized solutions for clients using our Dispute Management product.
  • Internal Partnerships: Build and maintain strong relationships with internal partners, including Development and Account Management.
  • Customer Engagement: Engage with customers to deliver exceptional service and exceed their expectations.
  • Troubleshooting: Troubleshoot issues after software implementation.
Requirements:
  • Experience: 2+ years of software implementation and integration experience.
  • Customer Interaction: Proven ability to work with customers and external entities (payment processors) throughout the implementation process.
  • Team Collaboration: Ability to work with technical and business team members to build dynamic project teams.
  • Communication: Ability to communicate with clients' staff at multiple levels, including Software Integration, Project Management, and business requirements.
  • Organization: Exceptionally organized with the ability to manage multiple projects simultaneously.
What We Offer:
  • Estimated Salary: $90,000 - $120,000 per year, based on location and experience.
  • Location: Itasca, IL, USA.
  • Workplace Flexibility: Hybrid (3 days in-office per week).
  • Remote Work: Considered for qualified candidates outside the Chicagoland area.


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