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    Chicago, Illinois, United States The Kimpton Hotel & Restaurant Group, LLC Full time

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Guest Service Representative

2 months ago

Chicago, Illinois, United States free-classifieds-usa Full time

Job Summary

We are seeking a highly skilled and customer-focused Guest Service Representative to join our team at the Sheraton Grand Chicago. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities

  • Organize and process guest check-ins and check-outs, adapting to any changes or requests
  • Secure payment and verify billing information
  • Provide guests with room and hotel information, directions, and local attractions
  • Run daily reports and review for next shift staff
  • Complete cashier and closing reports, counting the bank securely
  • Accept and record wake-up calls and deliver to the right department
  • Communicate any emergencies, lost items, or theft to security staff and authorities
  • Keep contingency lists for emergencies and communicate necessary messages

Requirements

  • A warm and people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to details

What We Offer

  • A supportive and encouraging work environment
  • Opportunities for growth and development
  • A competitive compensation package
  • Recognition and rewards for outstanding performance

About Us

Marriott International is a global hospitality leader, committed to providing exceptional service and creating memorable experiences for our guests. We are an equal opportunity employer, dedicated to diversity and inclusion in the workplace.