Guest Services Representative, Midtown

2 weeks ago


Miami, Florida, United States Hyde Full time
Job Overview

Company Overview:
At Hyde, we pride ourselves on providing a vibrant and innovative atmosphere for both our guests and team members. Our establishment is located in a prime area, offering a unique hotel experience that blends hospitality with entertainment.

Position Summary:
Under the supervision of the Front Desk Manager, the Front Desk Agent is responsible for delivering exceptional service to all guests, ensuring a welcoming and engaging environment. This role involves managing guest arrivals and in-house services while maintaining our esteemed guest recognition program.

Key Responsibilities:

  • Warmly welcome and check in guests upon arrival.
  • Provide guests with detailed information about hotel amenities, local attractions, and events.
  • Address guest requests promptly and ensure they receive appropriate services and follow-ups.
  • Differentiate service levels for various guest types, including VIPs and walk-ins.
  • Manage guest arrivals, including modifications to reservations and special requests.
  • Respond to guest inquiries and incidents swiftly, documenting all interactions as per hotel protocols.
  • Maintain an organized reception area and ensure all supplies are adequately stocked.
  • Adhere to hotel policies regarding payment processing and guest confidentiality.
  • Encourage upselling opportunities to enhance guest experiences and maximize revenue.
  • Ensure cleanliness and orderliness of the front desk area at all times.

Additional Duties:
Effective communication is essential; therefore, you will be expected to interact positively with both guests and team members. Remain composed during busy periods and emergencies, setting a standard for others.

Compliance:
It is crucial to follow all operational policies, including health and safety regulations, to maintain a secure environment for guests and staff.

Supportive Functions:
Participate in team meetings and community events to promote corporate social responsibility. Utilize various software tools to manage operations efficiently.

Qualifications:
Applicants should possess a high school diploma or equivalent, with a preference for candidates holding a bachelor's degree. Previous experience in a customer-facing role within the hospitality sector is desirable. Proficiency in computer systems and excellent communication skills are essential for success in this position.

Work Environment:
This role may require flexible scheduling to meet the demands of the hospitality industry. A neat and professional appearance is expected at all times.



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