Guest Services Representative

6 days ago


Miami, Florida, United States Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a dedication to luxury and genuine heart.

About the Opportunity:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Four Seasons Hotel Miami. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Responsibilities:

  • Check in guests in a friendly and efficient manner, ensuring that their needs are met and exceeded.
  • Process guest requests and resolve any issues that may arise during their stay.
  • Utilize various computer systems to manage guest reservations, check-in, and check-out processes.
  • Provide accurate and timely information to guests regarding hotel services, amenities, and local attractions.
  • Work collaboratively with other departments to ensure seamless guest experiences.
  • Comply with Four Seasons' Work Rules and Standards of Conduct.
  • Perform other duties as assigned by management.

Requirements:

  • At least 1 year of experience in a luxury hotel or hospitality environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Knowledge of Miami and its surrounding areas.
  • Fluency in English and proficiency in other languages a plus.

What We Offer:

  • A competitive salary and benefits package.
  • A comprehensive learning and development program to help you grow in your career.
  • A dynamic and inclusive work environment that values diversity and teamwork.
  • Opportunities for advancement and professional growth.

About Us:

Four Seasons Hotels and Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and supportive of all employees.



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