Guest Services Representative

2 weeks ago


Miami Beach, Florida, United States The Gale South Beach Full time
Job Overview

The Gale South Beach, Curio Collection by Hilton is seeking enthusiastic and motivated individuals for the role of Front Desk Agent. In this position, you will oversee daily operations at the Front Desk, manage routine tasks and checklists, fulfill guest requests, and serve as a representative of the hotel and its brand.


KEY RESPONSIBILITIES
  • Welcome and check-in guests upon arrival, ensuring accurate registration by verifying reservations, personal details, and payment information.
  • Process payments for guest accounts during check-in and check-out, maintaining a secure house bank and providing daily financial reports.
  • Manage safety deposit box access and post additional charges as necessary.

Attendance and Compliance:

Consistent attendance is crucial for the successful execution of this role. Employees with irregular attendance may face disciplinary measures, including potential termination. Due to the nature of the hospitality sector, flexibility in scheduling may be required to meet the hotel's operational needs. Attendance at all mandatory training sessions and meetings is expected.

All employees must adhere to the established rules and regulations of Menin for the safe and efficient operation of hotel facilities. Violations may result in disciplinary action, up to and including termination.


ADDITIONAL DUTIES

In addition to essential functions, this role may involve performing various supportive tasks as determined by management based on hotel requirements:

  • Assist the concierge with mail and fax handling, and provide guests with information about hotel amenities and local attractions.
  • Facilitate reservations for guests approaching the Front Desk.

REQUIRED SKILLS AND QUALIFICATIONS

The ideal candidate should possess the following skills and qualifications:

  • Proficiency in speaking, reading, writing, and understanding the primary language(s) used in the workplace.
  • Ability to read and write effectively to enhance communication.
  • Strong verbal and written communication skills.
  • Basic mathematical and computer skills.
  • Familiarity with the local area and its attractions.
  • Comprehensive knowledge of hotel services and facilities.

PHYSICAL REQUIREMENTS

  • Most tasks are performed indoors in a controlled environment.
  • Ability to stand for extended periods, up to 4 hours.
  • Capability to navigate the hotel efficiently.
  • Occasional lifting of items up to 15 lbs.
  • Frequent communication with guests and staff, requiring good hearing and speaking abilities.
  • Extended periods of computer use may be necessary.

EDUCATION AND EXPERIENCE

A high school diploma or equivalent is required. Previous experience in a Front Office role within a hotel setting is preferred.



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