Guest Services Representative

2 weeks ago


Miami Beach, Florida, United States Goldman Properties Full time

Position Type:

Full-time

Overview:

Goldman Properties is in search of a skilled Guest Services Representative to join our esteemed team at a prominent hotel in a vibrant location.

The primary duties of the Guest Services Representative include warmly welcoming guests and addressing their inquiries, ensuring a memorable experience during their stay. The ideal candidate should possess exceptional interpersonal skills and a positive demeanor, while also maintaining professional relationships with colleagues and managing stress effectively.

We Provide:

• Competitive compensation
• Flexible scheduling options
• Discounts on dining
• Comprehensive health insurance plans after a specified period
• Personal time off benefits
• On-demand payroll features

Compensation:

$16.00 per hour

Key Responsibilities:

  • Answer phone calls with a friendly and professional tone.
  • Facilitate the check-in and check-out processes for guests, ensuring all transactions are completed accurately.
  • Gather and confirm essential information for guest accommodations.
  • Verify pre-registration details and fulfill special requests.
  • Process payments and handle cash transactions securely.
  • Utilize the property management system to authorize credit card transactions.
  • Assign rooms and issue access cards, providing directions as needed.
  • Assist guests promptly and courteously, promoting hotel programs and services.
  • Maintain a tidy and organized work environment.
  • Collaborate with other departments to meet guest needs effectively.
Qualifications:
  • Proficient in reading, writing, and speaking English; bilingual in Spanish is a plus.
  • Previous experience in a similar role is preferred.
  • Some college education or a degree is advantageous.
  • Excellent customer service and communication skills are essential.
  • Strong computer skills for navigating property management systems.
  • Flexibility to work various shifts, including weekends and holidays.
  • Able to multitask in a dynamic environment.
  • Must meet the minimum age requirements as per local regulations.
  • Physical ability to stand and walk for extended periods.


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