Guest Services Representative
1 week ago
Welcome to the Loews Hotels experience, where we pride ourselves on providing exceptional service in a luxurious environment. Our hotel, recently revitalized with a significant investment, is situated in a prime oceanfront location, offering guests an unforgettable stay.
Role Overview
As a Front Office Agent, you will engage in a variety of guest service functions, ensuring that every interaction is conducted with warmth, professionalism, and efficiency. Your responsibilities will include registering guests, assigning accommodations, managing guest accounts, and collaborating with various departments to fulfill guest requests. This role is dynamic and provides the chance to work flexible hours while meeting diverse individuals.
Key Responsibilities
- Greet and register guests with exceptional friendliness and professionalism, ensuring all special requests are met.
- Collect necessary payment and credit information from guests.
- Facilitate check cashing and foreign currency exchanges for guests.
- Work in tandem with other hotel departments to address guest needs.
- Offer comprehensive information regarding hotel amenities and operational hours.
- Adhere strictly to Loews Hotels' service standards.
- Implement sales strategies for room bookings at the Front Desk.
- Handle guest messages efficiently.
- Conduct check-out procedures and manage cash transactions in line with hotel policies.
- Distribute and oversee the completion of guest satisfaction surveys during check-out.
- Review Group Profiles and Banquet Event details daily.
- Maintain a clean and organized work environment.
- Perform additional duties as assigned.
- Ensure the Front Desk area is well-kept and fully stocked with necessary supplies.
- Execute emergency protocols as per hotel guidelines.
- Alert relevant personnel about any significant issues or unusual occurrences.
- Participate in all relevant hotel meetings and training sessions.
- Exhibit politeness, friendliness, and helpfulness towards guests, colleagues, and management.
- Foster teamwork and collaboration at all times.
- Comply with all hotel policies, standards, and regulations.
- Adhere to safety protocols and procedures.
- Stay informed about hotel updates and changes.
The ideal candidate will possess the following skills and abilities, demonstrating their capability to perform essential job functions, with or without reasonable accommodation:
- Basic understanding of hotel operations.
- Strong communication skills, both verbal and written.
- Exceptional guest service abilities.
- Familiarity with property management software.
- Able to work a flexible schedule, including weekends and holidays.
- Must be capable of standing for extended periods.
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