Manager, Visitor Engagement

19 hours ago

San Francisco, California, United States Exploratorium Full time
Job Title: Manager, Visitor Engagement

About the Role:

The Manager, Visitor Engagement is a key position responsible for overseeing the daily operations of the Visitor Engagement department. This role involves supervising staff, designing and developing programs that enhance the visitor experience, and collaborating with multiple departments to achieve common goals.

Key Responsibilities:

  • Supervise and manage a team of Visitor Engagement staff, including Assistant Managers and Supervisors.
  • Develop and implement programs that support learning experiences for all visitors, ensuring a seamless and engaging experience.
  • Collaborate with Senior Managers and other leaders to improve all aspects of the visitor experience.
  • Work closely with the scheduling manager to ensure adequate staffing to achieve goals.
  • Meet attendance and financial goals for all earned income streams, including ticketing, field trips, membership, and retail.
  • Work within established budget, assist with fiscal cash deposits, audits, reconciliation, and inventory/loss prevention control.
  • Complete fiscal accounting and reporting procedures with a high level of accuracy.

Requirements:

  • BA/BS degree or an equivalent combination of education and experience.
  • 5 years' supervisory and management experience in a similar position, preferably in a non-profit or attractions environment.
  • Proven track record in achieving sales goals.
  • Strong computer skills, proficient with Google Suite, including advanced experience with POS systems, MS Word, and Excel.
  • POS administration experience required; experience with Siriusware preferred.
  • Excellent communication: verbal and writing skills, ability to communicate clearly, remain diplomatic and equitable.
  • Ability to be professional and courteous in all interactions with the general public, educational community, museum staff, and professional guests.
  • Strong organizational and time management skills; precise and detail-oriented; able to multitask and handle multiple priorities.
  • Demonstrated ability to work independently and in close cooperation with other team members; must be a team player and hands-on leader.
  • Advanced understanding of financial planning and analysis, including accounting, budgets, and reporting.
  • Experience with accounting tasks such as billing, A/P, and A/R.

Preferred Qualifications:

  • Experience engaging in or leading conversations around identity, race, and privilege.
  • Experience and ability to lead work that advances equity, DEIA, and anti-racism.
  • Excellent crisis management and resolution skills; ability to calm escalated situations, both in person, over the phone, and through email.
  • Experience in formal or informal education programs, non-profit museum, informal science education institution, or attractions environment.
  • Bilingual/Multilingual skills.

Physical Requirements:

  • Must be available to work weekend, evening, and holiday hours as required by business needs.
  • Able to move from place to place, which may include standing and/or walking for extended periods of time; lift and carry up to 50 pounds short distances.
  • Able to work in a noisy and sometimes chaotic environment and be flexible under a variety of circumstances.

How to Apply:

This is a regular, full-time (37.5 hours per week), exempt non-union position that includes benefits. The salary range for this role is $86,200 to $87,500 DOE. Please, no phone calls in regards to this job. To apply, please visit the Exploratorium job page.

The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds. All qualified applicants will receive consideration for employment.

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