Customer Engagement Manager
2 weeks ago
From the outset, our culture has been a cornerstone of our identity, rooted in the principle of prioritizing our people. We believe that the happiness, growth, and contributions of every team member are vital to our success. Our employees thrive in a collaborative and employee-centric environment, which we consider essential for achieving business excellence. This commitment extends to our communities and the planet, all while maintaining profitability.
Embrace your uniqueness:
At Workday, we encourage you to express your true self. You will feel the vibrant energy and passion that define our workplace.
Are you ready to contribute to a brighter work experience for everyone and embark on our growth journey? Bring your best self and enjoy a fulfilling workday with us.
About the TeamThe Customer Success team plays a pivotal role in ensuring that our clients derive maximum value from our solutions. In this position, you will be instrumental in guiding our clients throughout their Workday experience.
As a trusted advisor, you will collaborate with your colleagues and cross-functional teams to help clients achieve their goals.
Working together as a team of specialists, you will identify new avenues for success at every stage of the client journey.
Your responsibilities will include managing a portfolio of clients, conducting regular engagement sessions, and leveraging our established engagement model to drive value, adoption, and retention.
As part of a dynamic Customer Experience organization, you will have the autonomy to manage your schedule and client interactions.
About the RoleThe Customer Success Manager (CSM) is crucial to the success and implementation of our clients' Workday solutions, ensuring they realize the full potential of their investment.
In this role, you will advocate for our clients and adopt a collaborative approach to facilitate their success.
You will engage directly with clients to enhance their overall experience, providing personalized support beyond standard communication channels.
As a CSM, your goal will be to maximize the value derived from our products and services by quantifying benefits, promoting adoption, sharing best practices, addressing business inquiries, identifying opportunities, and formulating strategic objectives to support client growth.
About YouBasic Qualifications:
- 3+ years of proven experience in a Customer Success role.
- Familiarity with CRM systems such as Salesforce & Gainsight or similar for summarizing client interactions.
Other Qualifications:
- Exceptional organizational, time management, and communication skills.
- Previous experience in a SaaS environment is preferred.
- Demonstrated ability to build strong relationships with clients.
- Proven capability to collaborate across various corporate functions (Sales, Professional Services, and Product Management).
- Excellent verbal and written communication skills, including the ability to lead meetings with clients and leadership.
- Experience in issue resolution and escalation management at both operational and executive levels.
- Bachelor's degree or equivalent work experience; a degree in Business or Technical fields is preferred.
Our Approach to Flexible Work
We embrace a flexible work model that combines the best of both in-person and remote work. This approach fosters deeper connections, strengthens our community, and enables our teams to perform at their best.
We understand that flexibility can take many forms, so rather than mandating specific in-office days, we encourage our teams to spend at least half (50%) of their time each quarter in the office or in the field with clients, prospects, and partners, depending on their role.
This allows you to create a flexible schedule that meets your business, team, and personal needs while maximizing the value of shared time.
Remote employees also have opportunities to gather in our offices for significant moments that matter.
Workday Pay Transparency StatementThe annualized base salary ranges for primary and additional locations are outlined below. Workday's pay ranges vary based on work location.
This role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, along with annual refresh stock grants as part of the total compensation package.
Recruiters will provide more details during the hiring process.
Compensation offers will be based on various factors, including geography, experience, skills, job responsibilities, and business needs.
For more information regarding Workday's comprehensive benefits, please refer to our resources. Workday is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.
If you are being referred to one of our roles, please inquire with your connection at Workday about our Employee Referral process.
-
Customer Engagement Manager
2 weeks ago
San Francisco, California, United States Luminai Full timePosition Overview:As a key member of Luminai's customer success team, you will play a vital role in guiding our clients from initial engagement to becoming proficient users of our innovative solutions. Your focus will be on nurturing enduring relationships and managing a portfolio of accounts as our clientele expands.Key Responsibilities:1. Cultivate and...
-
Customer Engagement Manager
2 weeks ago
San Francisco, California, United States Base Full timeJoin Base and contribute to the evolution of Customer Marketing.Customer Success ManagerBase is a pioneering platform in Customer Lifecycle Marketing, leading the charge in the Customer-led Growth (CLG) sector. Our platform empowers businesses to enhance their focus on customer engagement through journey tracking, automation, insights, and predictive...
-
Customer Engagement Manager
1 week ago
San Francisco, California, United States Kuraray America , Inc. Full timeAbout Kuraray America, Inc.We are an innovative SaaS organization focused on enhancing business communication through text messaging solutions. Our goal is to enable companies to connect with their clients seamlessly via messaging platforms.With a founding team that has successfully navigated the startup landscape and received substantial investment support,...
-
Customer Engagement Manager
2 weeks ago
San Francisco, California, United States Canary Technologies Full timeAbout Canary TechnologiesCanary Technologies is an innovative enterprise hospitality technology firm dedicated to equipping hotels with cutting-edge solutions that enhance operational efficiency and improve guest satisfaction. Our primary offerings replace outdated systems in the hospitality sector. Backed by prominent investors from Silicon Valley,...
-
Customer Engagement Manager
2 weeks ago
San Francisco, California, United States Dealpath Full timePosition Overview:Dealpath is seeking a proactive Client Success Specialist to join our dynamic team. In this role, you will be instrumental in guiding our clients to fully leverage the capabilities of our platform.Key Responsibilities:As a Client Success Specialist, you will:Engage with clients to understand their business operations, establish success...
-
Senior Customer Engagement Marketing Manager
2 weeks ago
San Francisco, California, United States Okta, Inc. Full timeAbout OktaOkta is recognized as The World's Identity Company, empowering individuals to securely utilize any technology—anywhere, on any device or application. Our Workforce and Customer Identity Clouds facilitate secure yet adaptable access, authentication, and automation, fundamentally transforming how individuals navigate the digital landscape, placing...
-
Senior Customer Engagement Marketing Manager
1 week ago
San Francisco, California, United States Change Full timeChange is seeking a Senior Customer Engagement Marketing Manager to enhance lifecycle strategies and develop essential customer journey touchpoints to stimulate actions on our platform. Reporting to the Associate Director of Customer Engagement Marketing, you will be a vital member of our Customer Engagement Marketing Team, responsible for creating,...
-
Customer Engagement Manager, Scaled
2 weeks ago
San Francisco, California, United States Vanta Full timeAbout the RoleVanta is seeking a dedicated Customer Success Manager to enhance our team. In this position, you will collaborate with clients to navigate their security and compliance pathways utilizing Vanta's innovative solutions.Key ResponsibilitiesEngage with clients from various sectors and stages of their journey.Develop and implement scalable resources...
-
Senior Customer Engagement Marketing Manager
2 weeks ago
San Francisco, California, United States Okta, Inc. Full timeAbout OktaOkta is recognized as The World's Identity Company, dedicated to empowering individuals to securely utilize any technology across various devices and applications. Our Workforce and Customer Identity Clouds facilitate secure yet adaptable access, authentication, and automation, fundamentally transforming how individuals navigate the digital...
-
Senior Customer Engagement Marketing Manager
2 weeks ago
San Francisco, California, United States Okta, Inc. Full timeAbout OktaOkta is recognized as The World's Identity Company, dedicated to empowering individuals to securely utilize any technology—across all devices and applications. Our Workforce and Customer Identity Clouds facilitate secure yet adaptable access, authentication, and automation, fundamentally transforming how individuals navigate the digital...
-
Senior Customer Engagement Manager
2 weeks ago
San Francisco, California, United States Change Full timeChange is seeking a Senior Lifecycle Marketing Manager to enhance lifecycle strategies and refine key customer journey elements to promote actions on our platform. You will report to the Associate Director of Lifecycle Marketing. As an integral member of our Lifecycle Marketing Team, you will design, optimize, and elevate dynamic user journeys, mentor...
-
Principal Customer Engagement Manager
2 weeks ago
San Francisco, California, United States Parade Full timeCompany OverviewParade stands at the forefront of capacity management solutions tailored for freight brokers and third-party logistics providers (3PLs). Our innovative technology platform is set to transform the digital landscape for our clients, aspiring to become the premier resource for the trucking sector, a market valued at $800 billion.Recognized by...
-
San Francisco, California, United States Braze Full timeAbout the RoleBraze is seeking a highly skilled Senior Account Manager to join our team. As a key member of our Account Management team, you will be responsible for building and maintaining strong relationships with our growth customers, ensuring they are maximizing value through the use of our technology.Key ResponsibilitiesCommercial Relationship...
-
Lead Customer Engagement Manager
2 weeks ago
San Francisco, California, United States LiveRamp Full timeAbout LiveRampLiveRamp is the premier data collaboration platform for the world's most forward-thinking organizations. As a leader in consumer privacy, data ethics, and foundational identity, we are redefining the standards for creating a cohesive customer perspective with unparalleled clarity and context while safeguarding vital brand and consumer trust.Our...
-
Head of Customer Engagement
1 week ago
San Francisco, California, United States Everlane Full timeHead of Customer Engagementat EverlaneAt Everlane, we strive to make ethical choices as straightforward as wearing a comfortable T-shirt. We collaborate with responsible factories globally, utilizing high-quality and sustainably sourced materials while transparently sharing the actual costs of our products. As we expand, we are eager to welcome motivated...
-
Head of Customer Engagement
2 weeks ago
San Francisco, California, United States Everlane Full timeHead of Customer Engagementat EverlaneAt Everlane, we strive to make the right choice as effortless as slipping into a comfortable T-shirt. Our commitment to ethical manufacturing drives us to collaborate with responsible factories globally. We focus on high-quality, sustainably sourced materials and transparently share the actual costs of our products....
-
Customer Engagement Manager
2 weeks ago
San Francisco, California, United States The Ladders Full timeAbout The Ladders: At The Ladders, we are dedicated to transforming the landscape of career advancement. The core challenge in today's job market is ensuring that candidates and employers connect effectively. In fact, the success of any recruitment initiative hinges on the quality of interactions and relationships established between job seekers and...
-
Head of Customer Engagement
2 weeks ago
San Francisco, California, United States Everlane Full timeHead of Customer Engagementat EverlaneAt Everlane, we strive to make ethical consumerism as straightforward as slipping into a comfortable T-shirt. We collaborate with responsible manufacturers globally, utilizing high-quality and sustainably sourced materials, while transparently sharing the actual costs of our products. As we expand, we are eager to...
-
Customer Engagement Manager
2 weeks ago
San Francisco, California, United States GetChange Corp. Full timeAbout GetChange Corp.At GetChange Corp., our mission is straightforward: to enhance every dollar donated online. Our platform empowers businesses to contribute to a vast network of nonprofits while fostering stronger connections with their clientele.We are proud to be a trusted partner for industry leaders, paving the way for the future of charitable giving...
-
Customer Engagement Manager
2 weeks ago
San Mateo, California, United States Conversica Full timeThe Client Success Specialist plays a pivotal role in fostering customer growth, engagement, and overall satisfaction with Conversica. This position requires adeptness in consulting with a diverse range of mid-sized and enterprise clients across various sectors. The Specialist must effectively communicate the value proposition of Conversica to encourage...
