Senior Manager of Visitor Engagement

3 days ago


San Francisco, California, United States Exploratorium Full time

Job Summary

The Senior Manager of Visitor Engagement is a key leadership position responsible for overseeing the daily operations of the Exploratorium's visitor services department. This role requires a strong leader who can supervise a team of staff, manage daily operations, and develop programs that support learning experiences for all visitors.

Key Responsibilities

  • Supervise and manage a team of staff to ensure excellent visitor service and experience.
  • Develop and implement programs that support learning experiences for all visitors.
  • Collaborate with other departments to improve all aspects of the visitor experience.
  • Manage daily operations of the visitor services department, including staff supervision, fiscal responsibilities, and sales growth.
  • Participate in donor solicitations, grant writing, and grant stewardship in close collaboration with the Institutional Advancement Team.
  • Meet attendance and financial goals for all earned income streams, including ticketing, field trips, membership, Tactile Dome, and retail.

Requirements

  • BA/BS or equivalent.
  • 5 years supervisory/management experience in a similar position, preferably in a non-profit, museum, informal science education institution, or attractions environment.
  • Strong computer skills, including advanced experience with POS systems, MS Word, and Excel.
  • Previous experience with Siriusware or other POS administration required.
  • Ability to work independently and in close cooperation with other team members.

Preferred Qualifications

  • Previous experience with CRM software strongly preferred.
  • Experience and ability to lead work that advances equity, DEAI, and anti-racism.
  • Bilingual/Multilingual.

Physical Requirements

  • Able to move from place to place, which may include standing and/or walking for extended periods of time.
  • Able to lift and carry up to 50 pounds short distances.

Equal Opportunity Employer

The Exploratorium is proud to be an equal opportunity employer and values diversity, inclusion, and respect. We welcome and strongly encourage applicants from all backgrounds.



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