Visitor Services Associate

2 weeks ago

San Diego, California, United States Midland Credit Management Inc Full time
Compensation Overview
Hourly Rate: $16.35 (Determined by office location, relevant experience, skills, and competencies)

Why Join Our Team?
  • Competitive Pay and Incentives: Receive a competitive salary with opportunities for uncapped commissions or annual bonuses.
  • Career Advancement: Benefit from paid training and development programs, including our exclusive MCM Academy, with a strong promote-from-within culture.
  • Acknowledgment and Rewards: We recognize outstanding performance through various accolades, formal awards, and exciting prizes such as all-inclusive vacations.
  • Educational Support: Receive assistance for pursuing degrees or courses related to your current or desired role.
  • Health Benefits: Access comprehensive healthcare plans and wellness programs, including fitness membership reimbursements and wellness rewards.
  • Community Engagement: Enjoy up to eight hours of paid time off annually for volunteering, along with matching financial donations up to $2,500 per employee each year.
  • Retirement Planning: Establish a solid financial future with our retirement savings plans.
  • Family Support: Celebrate new family additions with company-paid leave and flexible time options.
  • Team Building: Participate in various company-sponsored events that foster camaraderie among colleagues.
  • Work-Life Balance: Enjoy generous paid time off and floating holidays.
Our comprehensive compensation and benefits programs are designed with an 'Employee-First Approach' that prioritizes your support, development, and recognition. We promote wellness initiatives, encourage volunteerism, and offer leadership training and tuition reimbursements, while striving to provide internal promotion opportunities.

Position Overview

The Receptionist plays a crucial role in managing front desk operations, which includes answering incoming calls, directing them to the appropriate staff, and welcoming visitors. This position also serves as a front-line security measure, overseeing badge access and issuance, as well as monitoring site cameras for any suspicious activities and reporting them to management. Key responsibilities include...
  • Greet on-site visitors to ascertain the purpose of their visit and notify the relevant personnel.
  • Oversee visitor access and issue visitor badges as necessary. Receive incoming subpoenas and inform the appropriate staff.
  • Maintain accurate visitor logs and calendars, documenting all badges issued and returned.
  • Conduct temperature checks/screenings as required to ensure health and safety protocols for employee entry.
  • Handle incoming phone calls, assessing the nature of the calls, forwarding them to the right personnel, or taking messages as needed. Retrieve messages from the main company voicemail and relay them to the appropriate staff.
  • Organize and index documents both physically and electronically as instructed by the Legal and Production teams.
  • Continuously monitor security cameras and door alarms for any unusual activity and take appropriate action when necessary. Maintain a security log.
  • Perform basic administrative tasks such as copying, faxing, data entry, and filing.
  • Conduct daily and weekly audits of security badges and related materials.
Qualifications
  • High School Diploma.
  • 1-2 years of experience in a receptionist role, customer service, or a related clerical position.
  • Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel).
  • Exceptional customer service and communication skills.
Preferred Qualifications
  • Associate's degree in Office Management, Security, Public Relations, or a related field.
  • Experience with monitoring security cameras.
  • Bilingual in Spanish.
About Our Company

We are a leading specialty finance company dedicated to providing debt recovery solutions for consumers. Our global team of over 4,000 employees is committed to empowering individuals on their journey towards financial recovery and improving their lives. We believe that our mission can only be achieved by hiring exceptional talent that brings diverse ideas, a collaborative spirit, and a passion for achieving outstanding results. If you are driven by results, have a passion for helping others, and thrive in an innovative environment, we invite you to explore opportunities with us.

Midland Credit Management Inc is proud to be an equal opportunity employer, valuing diversity within our workforce. Qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities to participate in the job application and interview process, perform essential job functions, and receive other employment benefits. Please reach out to us for accommodation requests.

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