Customer Engagement Specialist

2 weeks ago


San Francisco, California, United States Taylor Stitch Full time

Retail Sales Associate

Company Overview

Taylor Stitch is a men's lifestyle brand based in San Francisco, CA. We specialize in crafting and offering timeless, high-quality, and eco-friendly apparel. Our commitment lies in delivering outstanding and seamless customer experiences both online and in-store. We strive to create a clean, organized, and inviting atmosphere for every visitor.

Core Values

Integrity in Operations

Customer-Centric Approach

Shopkeeper Mindset

Continuous Improvement

Our Products are Built Sustainably for Longevity

Position Overview

The Sales Associate at Taylor Stitch plays a crucial role in the success of our retail locations. In this role, you will embody the Company’s values while engaging with customers daily, and you will have the opportunity to grow and evolve as a sales professional within our expanding business. Our stores are vibrant hubs located in lively neighborhoods, where we aim to provide exceptional customer service in a welcoming and relaxed environment while driving sales performance.

Key Responsibilities

Sales and Customer Interaction

  • Warmly greet and engage every customer.
  • Provide customers with thoughtful and supportive advice on style and fit.
  • Acquire and apply extensive product knowledge to enhance customer interactions, emphasizing the unique attributes and advantages of our offerings.
  • Collaborate with the e-commerce customer service team to ensure a cohesive customer experience.
  • Build a personal clientele by actively seeking new business opportunities and mastering the art of personalized service.
  • Address returns, exchanges, repairs, alterations, and customer inquiries with care and empathy.

Operational Duties

  • Maintain a clean, well-organized store and stockroom.
  • Assist in daily inventory management to ensure accuracy.
  • Support the management of clothing alterations.
  • Ensure the store is exceptionally merchandised, dynamic, and engaging.

Qualifications

General Requirements

  • Previous experience in retail or sales is preferred.
  • Exceptional sales and customer service abilities.
  • Strong organizational skills and attention to detail.
  • Excellent written and verbal communication skills.
  • Self-motivated, proactive, and positive attitude.
  • Ability to work collaboratively within a team.
  • Availability to work weekends.

Physical Requirements

  • Ability to stand for extended periods.
  • Capability to navigate stairs while carrying merchandise and other store-related items.
  • Regularly perform store cleaning and maintenance tasks.
  • Ability to lift boxes weighing up to 30lbs safely.
  • Comfortable using ladders.

Additional Information

As a small, local clothing company, we embrace a community-oriented retail culture. Compensation will be based on experience, and we offer a competitive benefits package.



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