Customer Service Coordinator

1 week ago


Newton, Massachusetts, United States Spindrift Full time

Job Summary

We are seeking a highly skilled Customer Service Coordinator to join our team at Spindrift. As a key member of our operations department, you will play a critical role in ensuring the timely and accurate processing of customer orders.

Key Responsibilities:

  • Coordinate outbound shipments with warehouses, freight partners, and internal supply chain team to ensure shipments are executed on time and in full.
  • Track outbound shipments to verify timely fulfillment, delivery, and invoice creation.
  • Maintain effective communication with Sales team and customers to resolve issues/challenges.
  • Work with Accounting team to ensure any finance related issues (e.g., order discrepancies, credit holds, pricing, etc.) are addressed and resolved as needed.

Requirements:

  • A minimum of 2 years of experience in customer service or outbound logistics is required.
  • Candidate must possess excellent problem-solving skills and be able to work independently in a fast-paced environment.
  • Bachelor's degree in Business, Finance, or related discipline is preferred.

Compensation and Benefits:

The salary for this position is $55,000 per year, with opportunities for growth and professional development. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401k retirement savings plan.



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