Customer Service Representative
7 days ago
We are seeking an experienced Customer Service Representative to join our team at Whole Foods Market. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and supporting the success of our store operations.
Key Responsibilities:
- CUSTOMER SERVICE: Deliver outstanding customer service by responding to customer inquiries, resolving issues, and promoting products.
- TEAM LEADERSHIP: Collaborate with departmental leaders and store management to drive sales growth, improve customer satisfaction, and maintain high standards of product quality and presentation.
- PROCESS IMPROVEMENT: Identify opportunities to enhance customer experience, streamline processes, and implement cost-saving initiatives that benefit the business.
- SUPPORT AND COACHING: Provide guidance and coaching to Team Members on customer service best practices, product knowledge, and operational procedures.
About You
- RELEVANT EXPERIENCE: 12+ months retail experience in a customer-facing role.
- EXCELLENT COMMUNICATION SKILLS: Strong verbal and written communication skills, with ability to effectively communicate with customers, Team Members, and leadership.
- JUDGMENT AND DECISION-MAKING: Ability to make sound judgments and decisions that align with company policies and procedures.
- PHYSICAL DEMANDS: Must be able to lift up to 50 pounds, stand/walk for 6-8 hours, and work in a fast-paced environment.
What We Offer
- COMPETITIVE SALARY: $65,000 - $80,000 per year, depending on location and experience.
- BENEFITS PACKAGE: Comprehensive benefits package including medical, dental, vision, and 401(k) matching.
- OCCUPATIONAL DIVERSITY: Opportunity to work in a dynamic and diverse work environment with various departments and teams.
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