Lead Clinic Coordinator
1 week ago
About Us
Dana-Farber Cancer Institute is a leader in life-changing breakthroughs in cancer research and patient care. We are united in our mission of conquering cancer, HIV/AIDS, and related diseases. Our goal is to create an inclusive, diverse, and equitable environment where we provide compassionate and comprehensive care to patients of all backgrounds.
Job Summary
We are seeking a highly skilled Lead Clinic Coordinator to join our team. This is a full-time position responsible for administrative tasks that occur on a clinic floor, including scheduling appointments, liaising among patients, families, providers, and leadership. The successful candidate will possess strong organizational skills, excellent customer service, and the ability to function as an integral member of our team.
About the Role
The Lead Clinic Coordinator will be responsible for:
- Scheduling Appointments: Accurately schedules complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines.
- Patient Experience: Delivers outstanding customer service to internal and external customers, timely and accurately responds to their needs, and maintains confidentiality of Protected Health Information (PHI).
- Leadership: Role models and resources to the Clinic Coordinator team, motivates and drives effective performance, and possesses knowledge of multiple disease-specific programs.
Requirements
To be successful in this role, you will need:
- A bachelor's degree preferred.
- Experience working in a customer service setting preferred.
- Proficiency in technology and complex computer systems required.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical thinking skills.
Salary and Benefits
The estimated salary for this position is $65,000-$80,000 per year, depending on experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.
Join Our Team
Dana-Farber Cancer Institute is an equal opportunity employer and affirms the right of every qualified applicant to receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, national origin, sexual orientation, genetic information, disability, age, ancestry, military service, protected veteran status, or other characteristics protected by law.
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