Customer Solutions Expert

3 weeks ago


Union, New Jersey, United States Asurion Full time

Job Title: Customer Solutions Expert - Sales, Repair & Tech

LOB: Customer Solutions InStore

Sign-On Bonus: $2,500

As a Customer Solutions Expert, you will have the opportunity to work in a dynamic environment where teamwork is valued. If you enjoy helping people fix and get to know their tech, this role could be for you. Apply now if you are a customer service & sales focused individual with troubleshooting and electronic repair skills, looking to build authentic relationships.

Starting Pay - $20.30 per hour + maximum incentive potential of up $700/month, based on performance

Key Responsibilities:

  • Travel to locations within the district as advised by the District Manager and maintain schedule flexibility.
  • Be the face of Asurion and deliver award-winning, personalized customer experiences.
  • Provide technical expertise, troubleshoot, and repair customer electronic devices.
  • Drive quality sales in job fusion roles such as Delivery & Expert Set up and Messaging.
  • Responsible for monitoring virtual messaging platforms, based on business needs – upselling Asurion home+ products.
  • Complete initial 5-week training, including Apple & Samsung Certifications.
  • Manage inventory.
  • Partner with cross-functional teams to deliver programs/processes and provide feedback.
  • Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs.
  • Sharing feedback with leadership regarding process opportunities within the store.
  • Drive own vehicle safely and responsibly to and from locations in a variety of situations including heavy traffic and inclement weather.
  • Through interactions with customers, our experts demonstrate integrity in serving, solving and selling with expectations to listen to the customer's needs, provide accurate information and conduct themselves in a way that is consistent with Asurion's values.
  • Other duties as assigned.

Requirements:

  • 1+ years of customer service/sales experience.
  • 6+ months experience with product service support or electronics troubleshooting (preferred).
  • Ability to work a flexible retail schedule, based on business needs – while supporting in store, schedule may vary between 10am-9pm, avg. 5 days/week; while supporting messaging support, schedule may vary between 10am-11pm, avg. 1-3 days/week.
  • Must be willing to travel a radius of up to 50 miles from store to store, supporting multiple store locations, with limited notice.
  • Travel for this position should be expected up to 100% of the time.
  • Must have a valid driver's license and satisfactory driving record with at least 1 year of driving experience.
  • A completed background check (criminal and drug test).
  • Basic knowledge of Microsoft Office.
  • Knowledge of mobile devices and operating systems.
  • For messaging support, required that employees work in a distraction-free workplace and is ergonomically set to meet the company's standards.
  • Must meet minimum internet speed requirements: 10 Mbps download speed / 5 Mbps upload speed.
  • Must have a hard-wired internet connection (Wifi or Hotspots are not allowed).

We Offer:

  • Certifications & ongoing training.
  • Competitive hourly pay & performance-based bonuses.
  • Benefits – Health, Dental, Vision and more.
  • Paid Time off.
  • Career growth opportunities.
  • Skills development and hands-on training.
  • Uniform allowances.
  • Mileage Reimbursement.
  • And more Asurion offers a wide range of perks and benefits for mental, physical and financial health.

About Us:
Asurion is a global tech solutions industry leader that creates a work culture where employees are valued, regardless of their level or position. Our products and services help 350M+ customers worldwide.

Equal Employment Opportunity:
Asurion provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



  • Union, New Jersey, United States T-Mobile Full time

    Key Responsibilities: Assist customers in finding personalized solutions for their technology needs Provide hands-on demonstrations of the latest devices and services Collaborate with customers to find the perfect fit for their lifestyle and budgetAbout the Role:T-Mobile is seeking a highly motivated and customer-focused individual to join our team as a...


  • Union, New Jersey, United States Smashburger Full time

    Key Responsibilities:As a Guest Service Expert at Smashburger, you will be responsible for delivering exceptional customer experiences. This includes ensuring each guest receives Gold Standard service, being knowledgeable about all menu items, and making suggestions and answering questions. You will also process POS transactions accurately, follow cash...


  • Union, New Jersey, United States LIFESTATION INC Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at LifeStation Inc. in Union, NJ. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and their loved ones.Key Responsibilities:Provide timely and effective support to customers via phone, email, and...


  • Union, New Jersey, United States OSL Retail Services Full time

    Unlock Your Earning PotentialAs a Mobile Expert at OSL Retail Services, you'll have the opportunity to earn unlimited income with a base pay of $17/hour and uncapped commission. Top performers can earn up to $30+/hour.Key Responsibilities:Deliver exceptional customer service and find personalized wireless solutions for every customerProcess new activations,...


  • Union, New Jersey, United States Asurion Full time

    Job Title: Technical Sales SpecialistJob Summary:We are seeking a highly motivated and customer-focused Technical Sales Specialist to join our team. As a Technical Sales Specialist, you will be responsible for providing exceptional customer service and technical expertise to our customers.Key Responsibilities:Provide technical support and repair services for...


  • Union, New Jersey, United States ActionLink Full time

    Job OpportunityActionLink is seeking a dynamic and enthusiastic Part Time Seasonal Portable Audio Engagement Specialist to join our team.This role represents our client, Sony, and their globally ranked line of portable speakers for a special promotional program running this season.As a sales expert within an assigned Best Buy location, you will introduce the...


  • Union, New Jersey, United States Alliance Mobile Full time

    Unlock Your PotentialAt Alliance Mobile, we're on a mission to revolutionize the way people connect. As a Bilingual Wireless Sales Representative, you'll be the face of our brand, delivering exceptional experiences to our guests and driving growth for our team.About the RoleWe're seeking a charismatic and tech-savvy individual with 1-3 years of sales or...


  • Union City, New Jersey, United States Comcast Full time

    At Comcast, we're committed to delivering exceptional customer experiences. As a Retail Sales Consultant, you'll play a key role in helping customers navigate our products and services, ensuring they receive a world-class sales and service experience.Key Responsibilities:Provide expert product knowledge to customers, showcasing the full capabilities of our...


  • Union, New Jersey, United States SATEC Full time

    About SATECSATEC is a global leader in the research, development, and manufacturing of energy management solutions. Our focus is on innovating quality products that meet today's advanced energy management needs. With decades of rich experience, our team has the technological expertise to deliver flexible solutions for customer applications worldwide.Job...

  • Sales Representative

    4 weeks ago


    Union, New Jersey, United States T-Mobile Full time

    Key Responsibilities:As a Mobile Associate at T-Mobile, you will help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store. You will explore individual needs and provide hands-on demonstrations of the latest technology in-store. Additionally, you will perform side-by-side selling to find...


  • Union, New Jersey, United States Affiliated Monitoring Inc Full time

    Job OverviewAffiliated Monitoring Inc is seeking a highly skilled Technical Account Manager to join our Partner Services Team. This critical role will involve managing relationships with top clients, providing expertise and advice, and driving adoption of our hosted solutions products.The ideal candidate will have a broad skill set, excellent interpersonal...


  • Union, New Jersey, United States Carter'sOshKosh Full time

    About the Role:We are seeking a Seasonal Sales Associate to join our team at Carter's/OshKosh. As a Seasonal Sales Associate, you will be the first face of the brand for growing families, providing exceptional customer service and ensuring a positive shopping experience.Key Responsibilities:Welcome customers with a warm greeting and provide assistance with...


  • Union, New Jersey, United States OSL Retail Services Full time

    Unlock Your Earning PotentialAs a Wireless Sales Associate at OSL Retail Services, you'll have the opportunity to earn unlimited income with a competitive base pay and uncapped commission. Top performers can earn up to $30+/hour, making this a great role for those who thrive on sales excellence and delivering exceptional customer experiences.What You'll...


  • Union, New Jersey, United States Bath Planet Full time

    Job OverviewBath Planet of Central NJ is seeking a skilled Bath Remodel Subcontractor to join our team in Union, NJ and surrounding areas. As a key member of our installation crew, you will be responsible for installing high-volume bathroom remodels year-round.Key Responsibilities:Remodel bathrooms in one day using trade skills such as carpentry, trim...


  • Union City, New Jersey, United States Sam's Club Full time

    Unlock Your Potential as an Enterprise Sales Strategist at Sam's ClubAre you a seasoned sales professional with a passion for digital advertising? Do you thrive in a fast-paced environment where no two days are ever the same? If so, we have an exciting opportunity for you to join our team as an Enterprise Sales Strategist at Sam's Club.As an Enterprise Sales...


  • Union, New Jersey, United States Affiliated Monitoring Inc Full time

    Job OverviewAffiliated Monitoring Inc is seeking a highly skilled and dedicated Monitoring Associate to join our team. As a Monitoring Associate, you will play a critical role in ensuring the safety and security of our clients' properties across the country.Key ResponsibilitiesProvide exceptional customer service to clients, responding to and addressing...


  • Union, New Jersey, United States SS&C Full time

    Job OverviewSS&C is a global leader in investment and financial services, providing software and solutions to the financial services and healthcare industries. As a key player in the Fortune 1000 list, SS&C is headquartered in Windsor, Connecticut, with over 20,000 employees across 90 offices in 35 countries. Our clients, including 18,000 financial services...


  • Union City, New Jersey, United States Comcast Full time

    Job SummaryAs a Xfinity Retail Sales Consultant, you will play a key role in assisting and consulting with customers on our products and services. You will utilize your knowledge, skills, and technology to achieve a world-class sales and service experience.**Key Responsibilities**Represent Xfinity products and services by sharing and demonstrating product...


  • Union City, New Jersey, United States CBRE Full time

    As a Strategic Business Development Manager at CBRE, you will play a crucial role in driving business growth and expansion by developing and maintaining strategic relationships with client accounts of significant importance.This role is part of the Operations Management function, responsible for coordinating staff functions and operations that support the...


  • Union, United States Fifth Third Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and...


  • Union, United States Fifth Third Full time

    Under direct supervision, proposes possible solutions and documents Mid-Stage, Late Stage and High-Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company commitments. Provides solution Solutions, Collections, Advocate, Solution, Customer Experience, Customer Service, Technology, Banking

  • Sales Associate

    3 weeks ago


    Union, Kentucky, United States Lands' End Full time

    Job Summary: As a Sales Associate at Lands' End, you will be part of a talented team that represents the brand to customers by providing exceptional service in a professional, courteous, and helpful manner.Key Responsibilities:Drive sales by utilizing approved consultative selling practices to identify customer needs and provide appropriate solutions.Provide...


  • Union Valley, Texas, United States Digi Solutions Full time

    We are seeking a talented Web UX/UI Developer to join our team at Digi Solutions. The ideal candidate will have a strong background in building custom websites with API integration, ensuring a robust user interface, and delivering high-performance solutions.Key Responsibilities:Design, develop, and maintain custom websites with a focus on UX/UI.Implement API...


  • Union Valley, Texas, United States Digi Solutions Full time

    We are seeking a talented UX/UI Website Developer to join our dynamic team at Digi Solutions. The ideal candidate will have a strong background in building custom websites with API integration, ensuring a robust user interface, and delivering high-performance solutions.Key Responsibilities:Design, develop, and maintain custom websites with a focus on...


  • Union, Kentucky, United States Total Quality Logistics Full time

    Key Responsibilities:As a Customer Service Coordinator at Total Quality Logistics, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Drop Trailer, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be responsible for providing exceptional customer service, resolving...


  • Union, United States Universal Energy Solutions Full time

    Universal Energy Solutions is a reputable company in the energy industry, specializing in providing sustainable energy solutions. We are currently seeking a dedicated and customer-oriented Customer Service Representative to join our team at our Cleveland, OH location. As a Customer Service Representative, you will be the primary point of contact for our...

  • Retail Sales Lead

    3 weeks ago


    Union, Kentucky, United States Squishable Full time

    About the RoleSquishable is a dynamic and creative company that values customer experience above all else. As a Retail Sales Lead, you will be responsible for shaping the voice and character of the Squishable store experience, ensuring that every customer interaction is exceptional and memorable.Key ResponsibilitiesUnderstand organizational objectives and...


  • Union, Kentucky, United States OTC Industrial Technologies Full time

    **About the Role**At OTC Industrial Technologies, we're seeking a highly skilled Technical Sales Representative to join our team. As a key member of our sales team, you will be responsible for engaging with key decision makers in the Oil & Gas, Power, and Chemical industries.**Responsibilities**Collaborate with rotating equipment engineers and maintenance...


  • Union, Kentucky, United States Genuine Parts Company Full time

    Job Summary:Motion is a leading provider of high-quality hose, belting, and custom fabrications, offering a wide range of products and services to various industries. As a Senior Customer Service Representative: Conveyance, you will play a crucial role in building strong relationships with customers, providing exceptional service, and driving business...


  • Union, United States Caliber Collision Centers Full time

    Service Center Mitchell JOB SUMMARY Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level...

  • Retail Associate

    4 weeks ago


    Union, Kentucky, United States SpartanNash Full time

    At SpartanNash, we're committed to delivering exceptional customer experiences through our People First culture. As a Retail Store Associate, you'll play a vital role in driving sales growth, improving customer satisfaction, and fostering a positive work environment. Key Responsibilities: Provide exceptional customer service, ensuring a welcoming and...


  • Union, Kentucky, United States Stryker Full time

    Job Title: Clinical Sales RepresentativeJob Summary: We are seeking an ambitious and dynamic Clinical Sales Representative to promote Stryker's industry leading point of care imaging solutions to execute the company's vision of enhancing the lives of patients and their caregivers.Key Responsibilities:Promote and sell SPY fluorescence imaging system's...


  • Union, Kentucky, United States Ajilon Full time

    Ajilon Service ExpertAs a Customer Service Representative at Ajilon, you will be responsible for addressing member inquiries, questions, and concerns in all areas, including products, tracking numbers, and updating customer profiles. Your duties will also include verifying customer billing information and shipping addresses, as well as functioning...

  • Nike Sales Associate

    3 weeks ago


    Union, Kentucky, United States NIKE Full time

    At Nike, we're committed to creating a culture where every employee feels empowered to make a difference. As a Retail Associate, you'll be the face of our brand, helping customers find their perfect fit and exceeding their expectations at every step of their journey. With a passion for customer service and a knack for staying up-to-date on the latest...


  • Union, United States Total Quality Logistics Full time

    About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Drop Trailer, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company. What's in it...

  • Nike Retail Associate

    4 weeks ago


    Union, Kentucky, United States NIKE Full time

    Customer Service ExcellenceAs a Nike Retail Associate, you will be the face of our brand, providing exceptional customer service and ensuring a seamless shopping experience for our customers. You will be responsible for creating a welcoming atmosphere, answering product questions, and making recommendations to drive sales.Key ResponsibilitiesProvide...

  • Nike Retail Associate

    3 weeks ago


    Union, Kentucky, United States NIKE Full time

    Job SummaryAs a Nike Retail Associate, you will be the face of NIKE, providing exceptional customer service and creating an engaging shopping experience for our customers. You will work with your team to focus on customer service, product knowledge, and visual merchandising. If you have a passion for fitness and a desire to help others achieve their goals,...


  • Union, Kentucky, United States Gap Inc. Full time

    Job Summary:As a Sales Associate at Gap, you will be responsible for providing exceptional customer service and driving sales through suggestive selling. You will work closely with the sales floor team to maintain a neat and organized work center, and support the cash wrap, fitting room, and back of house as needed.Key Responsibilities:Handle customer...


  • Union, Kentucky, United States KiZAN Technologies Full time

    Account Executive Position at KiZAN TechnologiesAbout the RoleWe are seeking an exceptional Account Executive to join our team at KiZAN Technologies. The ideal candidate will possess strong communication skills, be a true team player with a commitment to success, have leadership skills, and be able to thrive in a fast-paced, rapidly-changing environment.Key...