Technical Support Team Lead

3 days ago

Union, New Jersey, United States SATEC Full time
About SATEC

SATEC is a global leader in the research, development, and manufacturing of energy management solutions. Our focus is on innovating quality products that meet today's advanced energy management needs. With decades of rich experience, our team has the technological expertise to deliver flexible solutions for customer applications worldwide.

Job Summary

A SATEC Team Leader, Technical Support is primarily responsible for managing the technical services-related operations and ensuring all external and internal tickets/claims get completed within our established timeframes. The Team Leader's primary focus is to enhance the customer experience and strengthen the SATEC/expertpower brand while supporting our internal team resolve hardware and software issues.

Key Responsibilities
  • Work in resolving technical issues and driving customer issues to a timely resolution.
  • Provide overall direction for the technical support team and monitor metrics regarding customer experience.
  • Develop a strategy and maintain the system to improve all aspects of tech support.
  • Escalate and monitor issues that require assistance from our R&D and software development teams.
  • Manage day-to-day operations within the tech support team to ensure requests are resolved in a timely and effective manner.
  • Serve as a leader, mentor, knowledge resource and escalation point for employees. Build credibility and trust within the technical support team.
  • Drive timely identification, investigation, resolution, root cause analysis and replication of technical issues.
  • Assist technically for maintaining the reliability and performance of customer systems.
  • Assist customers with site-specific questions.
  • Provide feedback to the Engineering team for product improvement. Oversee creation of documentation and reviews for our knowledge base system.
  • Oversee quality and reliability of product verification and operation.
  • Give technical advice to the expertpower solution team and Product Assembly team for improvements.
  • Partner with order fulfillment team to modify devices based on customer specific orders.
  • Perform repairs on incoming warranty meters and provide quotes for repair.
  • Configure customer expertpower sites, according to their requirements when needed.
  • Create, update, monitor, track, and close tickets for support requests.
Qualifications
  • Bachelor's degree in engineering, preferably Electrical Engineering or Computer Science.
  • Skilled in computers with a deep software knowledge.
  • Minimum 4 years of experience in system troubleshooting, analysis and problem solving.
  • Skilled in various Microsoft software.
  • Strong understanding of Serial, Fiber and Ethernet communications.
  • Knowledgeable in metering products and billing systems.
  • Knowledge of three phase power systems.
  • Team leader enjoying the cross-functional interaction.
  • Quick learner and comfortable working in a fast paced and dynamic environment.
  • Strong written and oral communication skills.
  • Knowledge of hand tool use and soldering experience.
  • Experience with RTU, HMI, SCADA, and other data acquisition systems.
  • Understanding of various communication protocols is a plus (Modbus, BACnet, etc.).

  • Salesforce CPQ Technical Lead

    5 days ago

    Union, New Jersey, United States Futran Tech Solutions Pvt. Ltd. Full time

    Salesforce CPQ Technical LeadFutran Tech Solutions Pvt. Ltd. is seeking a highly skilled Salesforce CPQ Technical Lead to join our team. As a key member of our team, you will be responsible for driving the technical direction of our Salesforce CPQ projects.Key Responsibilities:Requirements Gathering: Collaborate with clients and internal teams to gather...

  • Technical Support Specialist

    5 days ago

    Union, New Jersey, United States SATEC Full time

    About SATECSATEC is a global leader in the research, development, and manufacturing of energy management solutions. Our focus is on innovating quality products that meet today's advanced energy management needs.We have decades of rich experience, and our team has the technological expertise to deliver flexible solutions for customer applications worldwide....

  • Salesforce CPQ Technical Lead

    4 hours ago

    Union, New Jersey, United States Futran Tech Solutions Pvt. Ltd. Full time

    Salesforce CPQ Technical LeadFutran Tech Solutions Pvt. Ltd. is seeking a highly skilled Salesforce CPQ Technical Lead to drive the implementation of our Salesforce CPQ solution. As a key member of our team, you will be responsible for leading the technical architecture and ensuring seamless integration with our existing systems.Key Responsibilities:Drive...

  • Veterinary Team Lead

    4 days ago

    Union, New Jersey, United States westfield veterinary group Full time

    Excellence in Veterinary CareAt Westfield Veterinary Group, we are dedicated to delivering exceptional veterinary care to our community. We are seeking a highly skilled and experienced Lead Veterinarian to join our team.Why Choose Us?We offer a state-of-the-art hospital facility equipped with next-generation equipment and an on-site laboratory.Our team is...

  • Technical Operations Specialist

    1 month ago

    Union, New Jersey, United States Affiliated Monitoring Full time

    About the RoleAffiliated Monitoring is a leading provider of alarm monitoring services in North America, seeking a skilled Technical Operations Analyst to optimize our alarm processing systems.This dynamic role involves collaborating with our Technology, Support, and Alarm Monitoring teams to build and maintain workflows and automated processes for unique...

  • Application Support Specialist

    4 weeks ago

    Union, New Jersey, United States Thibaut Design Full time

    About Thibaut DesignThibaut Design is a leading home furnishings brand that specializes in wallcoverings, fabric, and furniture for interior designers and home retailers. With a rich history dating back to 1886, we have evolved into a dynamic design house for the trade.Job Title: Application Support SpecialistWe are seeking an experienced Application Support...

  • Technical Sales Specialist

    5 days ago

    Union, New Jersey, United States Asurion Full time

    Job Title: Technical Sales SpecialistJob Summary:We are seeking a highly motivated and customer-focused Technical Sales Specialist to join our team. As a Technical Sales Specialist, you will be responsible for providing exceptional customer service and technical expertise to our customers.Key Responsibilities:Provide technical support and repair services for...

  • Technical Account Manager

    5 days ago

    Union, New Jersey, United States Affiliated Monitoring Inc Full time

    Job Title: Technical Account ManagerAt Affiliated Monitoring Inc, we are seeking a highly skilled Technical Account Manager to join our Partner Services Team. As a key member of our team, you will be responsible for managing our day-to-day interactions with top clients, providing exceptional support and expertise to drive adoption and proficiency of our...

  • Technical Operations Specialist

    3 weeks ago

    Union, New Jersey, United States Affiliated Monitoring Full time

    About the RoleAffiliated Monitoring is seeking a highly skilled Technical Operations Analyst to join our team. As a key member of our operations team, you will play a critical role in optimizing our alarm processing systems and ensuring seamless operations.Key ResponsibilitiesDevelop and maintain workflows and automated processes for unique customer...

  • Service and Support Specialist

    4 weeks ago

    Union, New Jersey, United States SATEC Full time

    About SATECSATEC is a global leader in the research, development, and manufacturing of energy management solutions. Our focus is on innovating quality products that meet today's advanced energy management needs.With decades of rich experience, our team has the technological expertise to deliver flexible solutions for customer applications worldwide. SATEC's...

  • Application Support Specialist

    4 weeks ago

    Union, New Jersey, United States Thibaut Inc Full time

    Job Title: Application Support SpecialistThibaut Inc is seeking a highly skilled Application Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our Infor Syteline ERP system, troubleshooting issues, and collaborating with internal stakeholders to understand their reporting...

  • HVAC Program Supervisor

    4 weeks ago

    Union, New Jersey, United States Lincoln Technical Institute Full time

    About the RoleWe are seeking an experienced Education Supervisor to lead our HVAC program at Lincoln Tech. As a key member of our campus management team, you will play a crucial role in helping us achieve our mission of providing superior education and training in a supportive environment.ResponsibilitiesSupervise staff and monitor work processes to ensure...

  • Veterinarian Lead

    2 weeks ago

    Union, New Jersey, United States westfield veterinary group Full time

    Job Opportunity at Westfield Veterinary GroupWe are seeking a highly skilled and compassionate Lead Veterinarian to join our team at Westfield Veterinary Group. As a key member of our team, you will be responsible for providing exceptional patient care, leading our veterinary team, and contributing to the growth and success of our practice.What We Offer:A...

  • Emergency Medicine Lead

    2 weeks ago

    Union, New Jersey, United States Envision Physician Services - EMHM Full time

    Job Opportunity at Envision Physician Services - EM/HMWe are seeking an experienced and skilled Nurse Practitioner or Physician Assistant to join our team as a Lead in the Emergency Department at our facility. This is a challenging and rewarding role that requires strong leadership and clinical skills.Key Responsibilities:Lead a team of healthcare...

  • Emergency Medicine Lead

    2 weeks ago

    Union, New Jersey, United States Envision Physician Services - EMHM Full time

    Job Opportunity at Envision Physician Services - EM/HMWe are seeking an experienced and skilled Nurse Practitioner or Physician Assistant to join our team as a Lead in the Emergency Department at our facility. This is a challenging and rewarding role that requires strong leadership and clinical skills.Key Responsibilities:Lead a team of healthcare...

  • Emergency Medicine Physician Assistant Lead

    4 weeks ago

    Union, New Jersey, United States Envision Physician Services - EMHM Full time

    Join Our Team as an Experienced Nurse Practitioner or Physician AssistantEnvision Physician Services - EM/HM is seeking a skilled and dedicated Nurse Practitioner or Physician Assistant to join our team in the Emergency Department at Overlook Emergency Services Union Campus in Union, New Jersey. With a strong focus on delivering high-quality patient care, we...

  • Emergency Medicine Physician Assistant Lead

    2 weeks ago

    Union, New Jersey, United States Envision Physician Services - EMHM Full time

    Join Our Team as an Experienced Nurse Practitioner or Physician AssistantEnvision Physician Services - EM/HM is seeking a skilled and dedicated Nurse Practitioner or Physician Assistant to lead our Emergency Department team at Overlook Emergency Services Union Campus in Union, New Jersey. With a strong focus on emergency medicine, this role requires a...

  • Emergency Medicine Physician Assistant Lead

    4 weeks ago

    Union, New Jersey, United States Envision Physician Services - EMHM Full time

    Join Our Team as an Experienced Nurse Practitioner or Physician AssistantWe are seeking a skilled and dedicated Nurse Practitioner or Physician Assistant to join our team at Overlook Emergency Services Union Campus in Union, New Jersey. With a strong focus on emergency medicine, this role requires a minimum of two years of experience in the field.About the...

  • Event Driver/Driver Store Support

    4 weeks ago

    Union, New Jersey, United States TransForce Full time

    About UsSavers is a leading thrift operator in the United States, Canada, and Australia, dedicated to championing reuse and inspiring a future where second-hand is second nature. Our mission is to provide high-quality, pre-owned clothing, accessories, and household goods to our customers while supporting local nonprofit organizations.Job SummaryWe are...

  • Event Driver/Driver Store Support

    4 weeks ago

    Union, New Jersey, United States TransForce Full time

    About UsSavers is a leading thrift operator in the United States, Canada, and Australia, dedicated to championing reuse and inspiring a future where secondhand is second nature. Our mission is to provide high-quality, pre-owned clothing, accessories, and household goods to our customers while supporting local nonprofit organizations.Job SummaryWe are seeking...