Customer Experience Ambassador

3 weeks ago


Union, New Jersey, United States Smashburger Full time

Key Responsibilities:

As a Guest Service Expert at Smashburger, you will be responsible for delivering exceptional customer experiences. This includes ensuring each guest receives Gold Standard service, being knowledgeable about all menu items, and making suggestions and answering questions. You will also process POS transactions accurately, follow cash handling procedures, and personalize food delivery to the guest. Additionally, you will visit tables after food delivery to ensure guests have everything they need and maintain a clean restaurant environment at all times.

Requirements:

• Ensure each guest receives Gold Standard service
• Be knowledgeable of all menu items and make suggestions and answer questions
• Process POS transactions and accurately follow cash handling procedures
• Personalize food delivery to the guest
• Visit tables after food delivery to ensure guests have everything they need
• Keep entire restaurant clean at all times



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