Senior Client Advocate

4 weeks ago


Union, New Jersey, United States Affiliated Monitoring Inc Full time
Job Overview

Affiliated Monitoring Inc is seeking a highly skilled Technical Account Manager to join our Partner Services Team. This critical role will involve managing relationships with top clients, providing expertise and advice, and driving adoption of our hosted solutions products.

The ideal candidate will have a broad skill set, excellent interpersonal and communication skills, and the ability to distill complex information into clear and actionable insights.

Responsibilities will include serving as the primary point of contact for operational support, driving adoption and proficiency of our hosted solutions products, and providing technical expertise to clients.

The successful candidate will have a strong understanding of technology and desktop software, advanced analytical and problem-solving skills, and the ability to work in a fast-paced dynamic environment.

What You'll Do:

  • Serve as primary point of contact for operational support for Hosted Solutions clients providing expertise, advice, and management of project requests
  • Drive adoption and proficiency of Affiliated Monitoring's hosted solutions products, providing continuous client training on Affiliated client services including advanced navigation and usage of our Affiliated Client Portal
  • Responsible for managing and developing relationships as the trusted advisor in Affiliated operations
  • Provide technical expertise for Affiliated Hosted Solutions product providing escalated support and comprehensive solutions to client inquiries in a timely manner
  • Collaborate with Affiliated's Onboarding team to provide a seamless transition for our hosted clients ensuring they are thoroughly trained on operating procedures
  • Monitor client support activities to detect any trends. Develop remediation plans for any recurring issues and/or present clients with best practices to optimize their account structures
  • Track KPIs at the client level to ensure operational expectations and service levels are being met
  • Manage customer expectations throughout the support service delivery process by ensuring thorough investigation, diagnosis, support, resolution, and restoration to any major issues that arise
  • Maintain client project tracker list, advocating for their changes or needs

Requirements:

  • 3-5 years of experience as a Technical Account Manager or Customer Success Manager in a B2B environment
  • Bachelor's Degree Required
  • Understanding of technology and desktop software
  • Advanced analytical and problem-solving skill sets
  • Excellent interpersonal and communication skills
  • Comfortable working in a fast-paced, dynamic environment
  • Excellent communication and presentation skills, with the ability to distill complex information into clear and actionable insights

What's in it for you:

Affiliated Monitoring Inc is committed to fostering a healthy work/life balance and offers a comprehensive benefits package, including top pay, excellent insurance coverage, and opportunities for career growth.

  • Top pay (salary depending on experience; submit your expectations with your application) and excellent comprehensive benefits package
  • Chance to grow by working with an experienced and talented team
  • Make a true impact on our company and products with high-visibility and possibilities for career growth
  • Excellent Comprehensive Insurance Coverage
  • 401(k) Retirement Savings Plan & Employer Match
  • Company Paid Life Insurance


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