IT Support Specialist

3 days ago


Doral, Florida, United States MSP4, LLC Full time
Job Summary

MSP4, LLC is seeking a highly skilled and experienced IT Support Technician to provide top-notch technical support to our clients.

Key Responsibilities
  • Provide help desk support via phone, email, or chat, responding to client inquiries in a timely and professional manner.
  • Log and categorize incidents in the ticketing system, ensuring accurate and efficient issue tracking.
  • Diagnose and resolve Level 1 technical issues related to desktops, laptops, software, and peripherals, escalating complex issues to Level 2/3 support or specialist teams as needed.
  • Conduct scheduled onsite visits to client locations for routine maintenance, troubleshooting, and issue resolution, assisting with hardware installations, replacements, and upgrades.
  • Support network infrastructure, including Wi-Fi, switches, and routers, ensuring seamless connectivity and performance.
  • Maintain a high level of professionalism and empathy while interacting with clients, providing clear communication and ensuring clients are informed of the progress of their issues.
  • Document solutions and update knowledge base articles, generating incident and service request reports for management review.
  • Work closely with the technical team to ensure comprehensive support coverage, participating in team meetings, training, and continuous improvement initiatives.
Qualifications and Skills
  • High School Diploma or equivalent required; Associate's degree or relevant IT certifications (CompTIA A+, Network+, etc.) preferred.
  • Strong knowledge of Windows operating systems (Windows 10/11, Server 2016/2019/2022), familiarity with macOS and Linux a plus.
  • Basic understanding of networking concepts (TCP/IP, DHCP, DNS), experience with remote support tools and ticketing systems.
  • Excellent communication and interpersonal skills, strong problem-solving abilities and attention to detail, ability to work independently and as part of a team.
  • Customer service-oriented mindset, minimum of 1 year of experience in IT support, help desk, or customer service roles, experience working in a Managed Services Provider environment a plus.


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