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Customer Support Specialist

2 months ago

Doral, Florida, United States Talkdesk Full time
{"title": "Customer Support Representative", "description": "Empower Customer Heroes

At Talkdesk, we're on a mission to revolutionize the customer experience. As a Customer Support Representative, you'll be part of a dynamic team that's passionate about delivering exceptional support to our customers.

Key Responsibilities
  • Provide timely and accurate customer feedback
  • Manage multiple tickets and tasks at one time
  • Collaborate with engineering and product teams to solve complex issues
  • Document customer interactions and maintain customer records in Talkdesk's CRM system
  • Contribute to Talkdesk's knowledge base articles and troubleshooting documentation
Requirements
  • Fluent in English: Reading, Writing, Speaking
  • Excellent written and verbal communication skills
  • Previous experience in a client-facing technical role for a CCaaS business
  • Strong problem-solving, decision-making, and critical-thinking skills
  • Professional, courteous, and committed to providing amazing customer support
What We Offer
  • Full-time employment, competitive pay, health insurance, and other benefits
  • All the equipment you need to work from home
  • Being part of a start-up unicorn company
  • Working in a team that values quality over quantity and has achievable goals and metrics

We're committed to creating an inclusive and diverse culture that reflects the communities we serve. If you're passionate about delivering exceptional customer support and want to be part of a dynamic team, we'd love to hear from you

", "lang_code": "en-US"}