Aftersales and Training Support Specialist

2 weeks ago

Doral, Florida, United States Isuzu Motors Limited Full time

JOB SUMMARY

The Aftersales and Training Support Specialist plays a crucial role in facilitating administrative functions related to aftersales and training. This position encompasses various responsibilities such as processing payments, developing presentations, and compiling data for reporting to dealers concerning training, quality assurance, and warranty operations. The specialist also aids in the implementation of Isuzu policies throughout the aftersales process in accordance with established guidelines. Additionally, this role provides necessary support to Isuzu-affiliated companies and departments as required.

KEY RESPONSIBILITIES

1. Collects and reviews Technical Information Report (TIR) data, assisting in investigations with Isuzu Motors Limited (IML); prepares internal reports and responses for dealers.

2. Processes Authorization Requests (AR) submitted by dealers, applies Isuzu policies, and generates management reports. Facilitates communication with dealers regarding IML requests.

3. Manages official communications with dealers to gather service and training information, producing related reports as necessary.

4. Extracts information from records, emails, and other documents as requested; prepares concise written summaries of data when needed.

5. Maintains current user information for the Isuzu Latin American & Caribbean (ILAC) Learning Management System (LMS) and generates training performance reports for dealers and ILAC management.

6. Coordinates payments associated with aftersales and training activities, addressing and resolving administrative inquiries.

7. Documents and distributes minutes or records from meetings.

8. Assists the aftersales team with administrative tasks related to training facilities and events.

9. Undertakes additional job responsibilities as assigned.

ORGANIZATIONAL STRUCTURE

Reports to: Sr. Manager, Aftersales & Training

EDUCATION AND EXPERIENCE

  • Associate's degree or equivalent experience; preferably pursuing a Bachelor's degree in business, accounting, or engineering.
  • At least one year of experience in business, sales administration, or a related field.
KNOWLEDGE AND SKILLS
  • Familiarity with office management policies, technologies, and procedures.
  • Basic understanding of project management and budget administration.
  • Knowledge of service and parts operations, including quality and warranty systems, is advantageous.
  • Experience with Learning Management Systems (LMS) is a plus.
  • Basic proficiency in Power BI software is beneficial.
SKILLS AND ABILITIES
  • Proficient in Microsoft Office applications (database, graphics, presentation, spreadsheet, and word processing).
  • Exceptional written and verbal communication skills.
  • Fluent in both Spanish and English.
  • Strong analytical capabilities.
  • Effective internet research skills.
PHYSICAL REQUIREMENTS

The role requires the ability to access, enter, and retrieve data using a computer. Occasional lifting of light to moderate objects (5 lbs. to 60 lbs.) may be necessary, with rare instances involving heavier items (over 60 lbs.).

International travel may be required, comprising 5% - 15% of the time, including overnight stays.

The compensation range for this position is between $45,662 and $54,794, with actual salary determined based on experience and other legally permissible factors.

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