Administrative Assistant
7 days ago
The Administrative Assistant will serve as the lead customer service ambassador for designated Paley Institute physicians, providing exceptional patient care and support. This role is responsible for coordinating office and surgical scheduling, calendar management, and warmly greeting patients and their families. The Administrative Assistant will also assume a lead role, completing a wide variety of assigned tasks, including coordinating surgical schedules, assisting front-desk concierge operations, and working closely with the Institute's Practice Manager and Physician Staff.
Key Responsibilities
- Serves as the lead customer service ambassador for designated Paley Institute physicians, answering and directing incoming clinic telephone lines and coordinating appointment scheduling.
- Coordinates assigned physician's surgical scheduling, including obtaining necessary preoperative paperwork.
- Coordinates assigned physician's clinic scheduling, ensuring all dates away are clearly noted and clinic schedule is reasonable for provider.
- Serves as a primary point of contact for designated physician, assuming a lead role and completing a wide variety of assigned tasks.
- Ensures the Google calendar for the designated physician staff is consistently current, accurate, and detailed.
- Oversees one or more scheduling projects of significant importance, including auxiliary clinic operations at auxiliary locations.
- Warmly greets outside vendors and pharmaceutical representatives on behalf of assigned physician, coordinating meetings as needed.
- High School Diploma or Equivalent
- Proficiency in a Windows environment with a working knowledge of Word, Outlook, and the Internet
- Willingness to be flexible and adaptable in a complex, matrix environment
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