Business Operations Manager

4 weeks ago

Greenville, South Carolina, United States KPMG Full time

Business Title:

Manager, Account Management



Requisition Number:



Function:

Business Support Services



Area of Interest:



State:


SC


City:

Greenville



Description:

We are seeking a highly skilled Business Operations Manager to join our Growth and Strategy organization. The ideal candidate will have a strong background in account operations, strategy, and communication, with the ability to drive growth initiatives and process enhancements.

The successful candidate will work closely with account leadership to develop and implement account growth initiatives and operational process enhancements. They will also be responsible for project managing the implementation and integration of client Vendor Management Systems (VMS) into account processes.

The Business Operations Manager will oversee account operations onshore and offshore resources, providing direction and oversight to ensure effective collaboration and information sharing. They will also set up and oversee Contractor Labor Programs.

The ideal candidate will have a strong knowledge of Microsoft Office and data analysis/reporting in Excel. Experience with collaboration platforms, Customer Relationship Databases, and Vendor Management Systems is preferred.

The Business Operations Manager will be responsible for leveraging appropriate firm tools and resources for accurate and timely reporting. They will manage recurring and ad hoc account reporting, including pipeline, financial planning, engagement tracking, and responses to client requests for information.

The successful candidate will serve as the point of contact for other required KPMG or client-required reporting. They will understand the client Master Services Agreement (MSA), statement of work (SOW) templates, and rate card(s). The Business Operations Manager will manage response to and ensure compliance with MSA requirements (GDPR, IPP, Web Controls).

The ideal candidate will have a strong understanding of different business functions and the ability to engage as needed. They will have the capability to assess end-to-end processes, identify gaps, propose solutions, and oversee implementation.

The Business Operations Manager will be responsible for overseeing responses to member firm inquiries, supervising Sentinel approval tracking and tree maintenance. They will interface with client vendor management, sourcing, and procurement leads, maintaining a relationship with client procurement function to optimize contract processing times.

The successful candidate will have a strong ability to manage concurrent projects, prioritize multiple tasks, and apply a proactive and creative approach leveraging firm tools and resources. They will have excellent communication, interpersonal, organizational, problem-solving, and analytical skills, with strong critical thinking and issue resolution skills.

The Business Operations Manager will be responsible for managing new account team onboarding, collaboration platform maintenance, and assisting with onboarding collateral creation. They will ensure business continuity of account processes and resources.

Qualifications:

Minimum eight years of recent experience in one or more business-related areas, such as Financial and Data Analysis, Project Management, and Business Operations. Minimum two years of recent experience with people management.

Bachelor's Degree from an accredited college or university in business administration, finance, or related field. Master's degree from an accredited college/university preferred.

KPMG complies with all local/state regulations regarding displaying salary ranges. The firm is proud to offer a comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle.

Available benefits are based on eligibility. Our Total Rewards package includes a variety of medical and dental plans, vision coverage, disability and life insurance, 401(k) plans, and a robust suite of personal well-being benefits to support your mental health.

Depending on job classification, standard work hours, and years of service, KPMG provides Personal Time Off per fiscal year. Additionally, each year the firm publishes a calendar of holidays to be observed during the year and provides two firmwide breaks each year where employees will not be required to use Personal Time Off; one is at year end and the other is around the July 4th holiday.

KPMG is an affirmative action-equal opportunity employer. The firm complies with all applicable federal, state, and local laws regarding recruitment and hiring.

KPMG does not currently require partners or employees to be fully vaccinated or test negative for COVID-19 in order to go to KPMG offices, client sites, or KPMG events, except when mandated by federal, state, or local law.

Candidates are encouraged to apply expeditiously to any role(s) for which they are qualified that is also of interest to them.

Los Angeles County applicants:

Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, Fair Chance Initiative for Hiring Ordinance, and San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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