Medical Office Coordinator
3 days ago
Job Summary: Charleston ENT & Allergy is seeking a highly skilled and compassionate Front Desk Associate to join our team. As the first point of contact for our patients and their families, this role is responsible for creating a warm and welcoming atmosphere, managing patient interactions, and ensuring a seamless experience for all.
Key Responsibilities:
- Patient Check-in/Check-out: Verify patient information, collect demographic and insurance details, and accurately enter data into our system.
- Insurance Verification: Confirm patient eligibility and coverage for scheduled appointments.
- Payment Collection: Process payments and manage patient accounts in a timely and efficient manner.
- Scheduling: Coordinate appointments, manage calendars, and ensure seamless communication with patients and staff.
- Chart Review: Review patient charts, update records, and maintain accurate and up-to-date information.
- Data Entry: Enter patient data, manage records, and maintain confidentiality.
- Record Scanning: Scan and manage patient records, ensuring accurate and secure storage.
- Phone Management: Answer and direct phone calls, manage phone messages, and ensure prompt communication with patients and staff.
Requirements:
- High School Diploma or Equivalent: Required.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact with patients, staff, and external partners.
- Organizational Skills: Ability to prioritize tasks, manage multiple responsibilities, and maintain a high level of productivity.
- Technical Skills: Proficiency in Microsoft Office, with experience in data entry, record management, and scheduling software.
- Teamwork: Ability to work collaboratively with a diverse team, with a focus on patient satisfaction and excellent customer service.
About Charleston ENT & Allergy:
We are a leading healthcare provider in the ear, nose, and throat sector, with a strong commitment to patient care and satisfaction. Our team is dedicated to delivering exceptional service, with a focus on compassion, empathy, and understanding. If you are a motivated and detail-oriented individual with a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.
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