Case Manager, Adult Literacy Education

4 days ago


Bronx, New York, United States East Side House Settlement Full time
Job Summary

We are seeking a highly motivated and organized Case Manager to join our team at East Side House Settlement. The successful candidate will be responsible for managing a caseload of adult participants in our Adult Literacy Education (ALE) program, providing comprehensive educational and social emotional supports to enable participants to meet their learning, educational, and employment goals.

Key Responsibilities
  • Manage a caseload of adult participants in the ALE program, providing individualized support and guidance to help them achieve their goals.
  • Conduct daily attendance outreach and refer participants to support services as needed.
  • Maintain consistent communication with instructors and career development specialists to ensure participants' career goals are met.
  • Conduct one-on-one and small group counseling sessions with participants to support their academic, career, and personal goals.
  • Work collaboratively with an interdisciplinary team to provide onsite/co-location services.
  • Build and maintain a shared database to track participant progress and career goal plans.
  • Participate in departmental meetings, training, case conferences, and other events.
  • Assist program management staff in recruiting, interviewing, and maintaining participant records.
Requirements
  • Bachelor's degree in human resources development, social work, social services, counseling, education, or a related field.
  • Experience capturing and maintaining data.
  • Ability to form strong relationships with adult participants and stakeholders.
  • Excellent organizational, verbal, and written communication skills.
  • Flexible and able to work under pressure.
  • Strong computer skills and technological experience, including Microsoft Office and Google Suite.
What We Offer

East Side House Settlement offers a competitive salary and a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and supportive work environment.



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